To ensure governance and avoid redundancy, Experian centralizes AI development. This approach treats AI as a core platform capability, allowing for the reuse of models and consistent application of standards across its global operations.
Experian uses a federated model where central functions like technology set global standards for security and governance, while regional CEOs adapt products to local economic contexts and regulations. This balances efficiency with market relevance.
To prevent redundant work and enforce standards in its federated tech organization, Experian runs a monthly 'Technology Executive Board.' Chaired by the tech CEO, this forum brings all CTOs together to disclose roadmaps and align on shared platforms.
According to Experian's tech CEO, the most contentious decisions involve enforcing standards by retiring tools that developers and clients love. These migrations are costly, create friction, and require careful, consensus-driven planning to manage the human element of change.
Experian's security strategy goes beyond simple encryption by 'sharding' data. An individual's personal information is broken into pieces and stored in separate, encrypted locations, meaning a hacker must breach multiple systems to assemble a complete profile.
Experian's leadership views security spending as the 'first dollar' spent. It's not a typical investment that requires an ROI justification but a non-negotiable, enabling cost for the entire business. This mindset ensures it is always prioritized, regardless of immediate financial pressures.
To empower consumers, Experian offers 'Boost' for free. The product improves credit scores by adding utility and streaming payments. By making it free for both consumers and banks, Experian frames this non-revenue product as a core ethical decision for financial inclusion.
Instead of using AI to score consumers, Experian applies it to governance. AI systems monitor financial models for 'drift'—when outcomes deviate from predictions—and alert human overseers to the specific variables causing the issue, ensuring fairness and regulatory compliance.
While Experian's tech CEO aims for consensus, he makes final decisions based on a clear hierarchy of principles. He will override his team's recommendation if it compromises a core value like security, even if their choice is more economically sound.