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Arguing that you're not on digital platforms because you didn't grow up with them is a poor excuse. No one grew up with today's technology, just as no one grew up knowing how to drive. The customer's attention is on these platforms, and they don't care about your birth year.
For leaders in consumer-facing industries, not using dominant social platforms like TikTok is a critical business flaw, not a personal preference. It represents a failure to understand the consumer landscape, creating a severe vulnerability for any executive not planning to retire soon.
Your social media platform should be reverse-engineered based on where your target audience congregates. For example, selling to Gen X women points to Facebook, while targeting professionals for an accounting firm makes LinkedIn the obvious choice. Platform relevance changes over time, so constant re-evaluation is necessary.
When businesses claim social media "doesn't work," it's an execution failure, not a platform failure. The problem is a lack of skill and an unwillingness to learn what makes content effective. The channel's ROI is proven; the variable is your ability to use it.
Opting out of social media is not a neutral stance in business. To potential buyers, it signals that you are not current, not relevant, and unwilling to engage on the platforms where they operate. Your absence communicates negative volumes about your adaptability.
Don't use past success as a reason to avoid social media. Instead, frame it as an indicator of your untapped potential. Consistent, authentic social media presence is a non-negotiable brand accelerator, and avoiding it means leaving significant growth on the table.
Spreading efforts thinly across all platforms is a mistake. It is better to dominate one relevant platform. A minimal, inactive presence on multiple channels can be a negative signal to customers, suggesting your business is out of touch or struggling.
Older generations resist new platforms not just because they're romantic about the past, but because they are complacent and unwilling to put in the work to learn something new. This creates a predictable cycle of resistance that presents a clear opportunity for agile competitors.
A common hiring mistake is assuming any young person is qualified for social media marketing simply because they grew up with it. True social media marketing is a complex skill requiring professional training, not just native user familiarity.
Marketers flock to the newest, trendiest platforms, creating a vacuum on established ones. Facebook proper, for instance, has an enormous user base of 45-80 year olds with significant disposable income, yet it is often ignored by contemporary marketers, making it a prime arbitrage opportunity.
Marketers and leaders often let their personal dislike for certain platforms (e.g., TikTok, pop-ups) prevent them from making smart business decisions. The only thing that matters is where your buyers are spending their time. Meet them there, regardless of your own preferences.