RiffOn Privacy Policy

Introduction

Welcome to RiffOn, operated by kGrid Inc. ("RiffOn," "we," "us," or "our"). This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you use our conversational media platform, including our AI-powered interview services, website, mobile applications, and related services (collectively, the "Service").

IMPORTANT: RiffOn is a public conversational media platform where AI agents conduct interviews that are recorded and published publicly. Your participation in interviews will result in your voice, statements, and potentially your image being made publicly accessible on the internet.

We are committed to protecting your privacy while providing an innovative AI-powered conversational experience. By using RiffOn, you consent to the data practices described in this Privacy Policy.

If you do not agree to this Privacy Policy, please do not use our Service.

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of RiffOn.

1. Information We Collect

We collect several types of information from and about you when you use RiffOn:

1.1 Information You Provide Directly

Account Information:

• Username and display name
• Email address
• Phone number (optional)
• Password (encrypted)
• Date of birth (to verify age requirements)
• Profile picture or avatar
• Biography or description
• Social media account information (if you choose to connect accounts)

Interview Content:

• Audio recordings of your voice during AI interviews
• Video recordings of your image during AI interviews (if applicable)
• Transcripts of your interviews (generated automatically)
• Metadata associated with your interviews (date, time, duration, topic, AI agent used)
• Your responses, statements, opinions, and any information you share during interviews

Communications:

• Messages you send to us through support channels
• Feedback, survey responses, and contest entries
• Your correspondence with RiffOn staff or other users

Payment Information (if applicable):

• Payment card information (processed by third-party payment providers)
• Billing address
• Transaction history

Identity Verification:

• Government-issued ID or age verification documents (when required)
• Proof of identity for special features or creator programs

1.2 Information Collected Automatically

Device Information:

• Device type, model, and manufacturer
• Operating system and version
• Browser type and version
• Device identifiers (IDFA, Android ID, or other unique identifiers)
• IP address
• Screen resolution
• Language preferences
• Time zone
• Mobile carrier information
• Battery status and available storage

Usage Information:

• How you interact with the Service (pages viewed, features used, time spent)
• Your search queries and browsing history on RiffOn
• Content you view, like, share, comment on, or save
• Interview history (interviews you've participated in, started, or abandoned)
• Accounts you follow and who follows you
• Your activity patterns and behavior on the platform

Location Information:

• Approximate location based on IP address
• Precise location data (if you grant permission)
• Location information you add to your content

Audio and Visual Information:

• Characteristics of your voice (for AI interaction optimization)
• Facial features and expressions (if video is enabled)
• Background audio and visual elements captured during interviews

1.3 Information from Other Sources

Third-Party Platforms:

• Information from social media accounts you connect (profile data, friends list, email)
• Information from authentication services (Google, Apple, Facebook, etc.)

Business Partners and Data Providers:

• Advertisers and advertising partners may share information about your interactions with their services
• Analytics providers may share aggregated data
• Public databases and data enrichment services

Other Users:

• Information others provide about you (mentions, tags, shared content)
• Reports or complaints submitted by other users

2. How We Collect Information

We collect information through:

• Direct Input: When you create an account, participate in interviews, or use features of the Service.
• Automatic Collection: Through cookies, web beacons, log files, and similar technologies when you access or use the Service.
• AI Interactions: When you engage with our AI interview agents, we collect and process your voice, statements, and responses.
• Third-Party Integration: When you connect external accounts or services to RiffOn.
• Public Sources: Information that is publicly available or provided by data partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving the Service

• Operating the Platform: To create and maintain your account, enable you to participate in AI interviews, and provide core features of the Service
• Content Delivery: To publish your interviews, serve content recommendations, and personalize your experience
• Platform Optimization: To analyze how the Service is used and improve features, functionality, and user experience
• Technical Support: To respond to your requests, troubleshoot problems, and provide customer support
• New Features: To develop, test, and roll out new products, features, and services

3.2 Technology Development and Improvement

• Platform Enhancement: To develop, test, and improve our technology, including our conversational systems and algorithms
• Quality Improvement: To analyze system performance, identify errors, and enhance the quality of interactions
• Research and Innovation: To conduct research and development to advance our services and technologies
• Algorithm Development: To develop and improve recommendation systems, content moderation, and other platform features

3.3 Personalization and Recommendations

• Content Personalization: To recommend interviews, topics, and creators you might be interested in based on your activity and preferences
• Customized Experience: To tailor the user interface, features, and settings to your preferences
• Targeted Advertising: To show you relevant ads based on your interests, demographics, and behavior

3.4 Communication

• Service Updates: To notify you about changes to the Service, new features, or important announcements
• Marketing: To send promotional materials, newsletters, and updates about RiffOn (you can opt out)
• Transactional Messages: To send confirmations, receipts, security alerts, and support messages
• Community Engagement: To facilitate connections with other users and promote participation in challenges or events

3.5 Safety, Security, and Legal Compliance

• Safety and Integrity: To detect, prevent, and address fraud, abuse, security incidents, and other harmful activity
• Content Moderation: To review, monitor, and moderate content for compliance with our Terms of Service and Community Guidelines
• Verification: To verify your identity, age, and eligibility for certain features
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and law enforcement requests
• Rights Protection: To enforce our Terms of Service and protect the rights, property, and safety of RiffOn, our users, and others

3.6 Analytics and Research

• Performance Measurement: To measure engagement with content, advertisements, and features
• User Insights: To understand user behavior, demographics, and preferences through aggregated analytics
• Market Research: To conduct surveys and research studies to better serve our community
• Business Intelligence: To inform business decisions, product strategy, and resource allocation

3.7 Advertising and Monetization

• Ad Delivery: To display advertisements on the Service
• Ad Personalization: To make ads more relevant to you based on your activity and interests
• Ad Measurement: To measure the effectiveness of ads and provide reporting to advertisers
• Revenue Generation: To monetize the platform through advertising, sponsorships, and premium features

4. How We Share Your Information

We share your information in the following circumstances:

4.1 Public Sharing (Your Interviews)

• Public Interviews: By default, interviews you participate in on RiffOn are PUBLIC and accessible to anyone on the internet, including:
  • Any user of RiffOn (whether they have an account or not)
  • Search engines (your interviews may appear in Google, Bing, etc.)
  • Third-party websites and platforms that embed or share RiffOn content
  • Media outlets, researchers, and others who access public RiffOn content
• What's Publicly Shared:
  • Your recorded interview audio/video
  • Your username and profile information
  • Transcripts and metadata (date, duration, topic)
  • Your comments, likes, and public interactions

4.2 With Your Consent

We may share your information with third parties when you explicitly consent, such as:

• When you connect third-party services to your RiffOn account
• When you participate in partnerships, contests, or special programs
• When you authorize us to share specific information

4.3 Service Providers and Business Partners

We share information with vendors and service providers who perform services on our behalf:

Infrastructure Providers:

• Cloud hosting services (e.g., AWS, Google Cloud, Azure)
• Content delivery networks (CDNs)
• Database management services

Operational Service Providers:

• Customer support platforms
• Email service providers
• Analytics and data processing services
• Payment processors (they receive payment information directly)

AI and Technology Partners:

• Machine learning infrastructure providers
• Speech recognition and transcription services
• Natural language processing services

Marketing and Advertising:

• Advertising networks and platforms
• Marketing automation services
• Analytics and attribution partners

Other Business Services:

• Legal, accounting, and consulting services
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.4 Advertising Partners

We share certain information with advertising partners to:

• Display ads on RiffOn
• Show you relevant ads based on your interests
• Measure ad performance and attribution
• Prevent fraud and invalid traffic

Information Shared with Advertisers:

• Aggregated, de-identified demographics and statistics
• Ad performance metrics (impressions, clicks, conversions)
• Inferred interests and characteristics (not personally identifiable)
• Information about your interactions with ads

We do NOT sell your personal information to advertisers, but we do allow them to show you targeted ads based on information we collect about you.

4.5 Analytics and Measurement

We share information with analytics providers to help us:

• Understand how the Service is used
• Measure content and feature performance
• Improve user experience
• Inform product decisions

4.6 Corporate Transactions

We may share your information in connection with:

• Mergers, acquisitions, or sales of all or part of our business
• Bankruptcy proceedings or corporate reorganizations
• Due diligence for potential business transactions

In such cases, your information would be transferred to the acquiring entity and remain subject to the promises made in this Privacy Policy (unless you consent to a new policy).

4.7 Legal Requirements and Protection

We may disclose your information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or enforceable governmental request
• Enforce our Terms of Service and other agreements
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of RiffOn, our users, or the public
• Respond to claims that content violates the rights of third parties
• Comply with national security or law enforcement requirements

4.8 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you:

• Public statistics about platform usage and trends
• Research findings and insights
• Industry reports and benchmarks

4.9 With Other Users

Certain information is shared with other RiffOn users as part of the social features of the Service:

• Your profile information (username, bio, profile picture)
• Your followers and following lists (unless set to private)
• Your activity on the platform (likes, comments, shares)
• Your public interviews and content

4.10 Corporate Group

We may share your information with:

• kGrid Inc. parent companies, subsidiaries, and affiliates
• Companies within our corporate family for business operations, analytics, and shared services

5. Technology and Innovation

5.1 How We Use Technology

RiffOn's core functionality relies on advanced technology systems:

• Conversational Systems: We use technology to conduct conversational interviews with you. Our systems process your responses in real-time to generate follow-up questions and facilitate engaging conversations.
• Content Processing: We use technology to:
  • Process audio interviews into text
  • Identify topics, themes, and keywords
  • Generate summaries and highlights
  • Detect policy violations and harmful content
  • Recommend content to users

5.2 Improving Our Technology

We use the information we collect, including your interviews and interactions, to develop, test, and improve our technology and services. This includes:

• Enhancing system performance and capabilities
• Improving content recommendations and personalization
• Developing new features and services
• Conducting research to advance our platform

5.3 System Limitations and Accuracy

Our technology systems:

• May produce inaccurate results
• May misunderstand your statements
• May generate unexpected responses
• Are continuously being improved but are not perfect

We use the information we collect to identify and address these issues.

5.4 Automated Decision-Making

We use automated systems to:

• Recommend content to you
• Moderate content and detect policy violations
• Customize your user experience
• Determine ad targeting

These automated processes significantly affect your experience on RiffOn. You have the right to request human review of certain automated decisions, particularly those related to content moderation.

6. Your Recorded Interviews and Public Content

6.1 Public Nature of Interviews

Once you participate in an interview on RiffOn:

• Your interview is published publicly and accessible to anyone
• It may be indexed by search engines and appear in search results
• It may be embedded on other websites or shared on social media
• It becomes part of the permanent public discourse on the internet

You should treat participating in a RiffOn interview the same as giving a public speech or press interview.

6.2 What Cannot Be Made Private

Even if you later delete your account or interview:

• Others may have already downloaded, saved, or shared your interview
• External websites may have cached or archived your interview
• Your interview may continue to appear in search results temporarily
• Third parties are not required to remove content they legally obtained

6.3 Content Deletion

You can request deletion of your interviews through your account settings. When you do:

• We will remove the interview from public view on RiffOn within 48 hours
• Complete deletion from our systems may take up to 90 days
• We may retain certain information for legal compliance, safety, or backup purposes
• We cannot control or remove copies made by third parties

6.4 Republication and Use by Others

By participating in public interviews on RiffOn, you acknowledge that:

• News organizations may quote or reference your interviews
• Researchers may study your publicly available content
• Other users may discuss, critique, or respond to your interviews
• Your statements may be taken out of context or misinterpreted

7. Data Retention

7.1 How Long We Keep Your Information

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse
• Conduct analytics and research

7.2 Retention Periods by Category

• Account Information: Retained while your account is active, plus:
  • 90 days after account deletion for recovery purposes
  • Up to 7 years for legal compliance and financial records
• Interview Content: Retained indefinitely as part of our public archive, unless you specifically request deletion, in which case:
  • Removed from public view within 48 hours
  • Deleted from active systems within 90 days
  • May be retained in backups for up to 1 year
• Usage and Analytics Data: Retained for up to 3 years for analytics purposes, then aggregated or deleted
• Communications: Support tickets and correspondence retained for up to 5 years
• Legal and Safety Data: Retained as long as necessary to protect our rights or comply with legal obligations

7.3 Backup and Archival

Even after deletion, your information may persist in:

• Backup systems for up to 1 year
• Disaster recovery systems
• Legal hold for ongoing investigations or litigation
• Aggregated, de-identified datasets

8. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

8.1 Access and Portability

• Right to Access: You can request a copy of the personal information we have about you.
• Data Portability: You can request your data in a portable, machine-readable format.
• How to Exercise: Contact us at privacy@riffon.com.

8.2 Correction and Updates

• Right to Correct: You can update inaccurate information about you.
• How to Exercise: Most information can be updated directly in your Account Settings. For other corrections, contact us.

8.3 Deletion

• Right to Delete: You can request deletion of your personal information and account.
• Limitations: We may retain certain information for:
  • Legal compliance
  • Fraud prevention
  • Backup and disaster recovery (temporary)
  • Ongoing investigations
• How to Exercise: Account Settings > Delete Account, or contact us.

8.4 Objection and Restriction

• Right to Object: You can object to certain processing of your information (e.g., direct marketing, profiling).
• Right to Restrict: You can request that we limit how we use your information.
• How to Exercise: Adjust settings in Account Settings > Privacy, or contact us.

8.5 Withdraw Consent

You can withdraw consent for processing that requires consent (though this won't affect past processing).

Note: Withdrawing consent for core features may mean you cannot use RiffOn.

8.6 Privacy Settings

You can control:

• Profile Visibility: Who can see your profile information
• Interview Privacy: Whether interviews are public or private (if private interviews are available in your region)
• Recommendations: What data is used for content recommendations
• Ad Preferences: Types of ads you see
• Email Notifications: What communications you receive
• Data Sharing: Some third-party data sharing preferences

Access these settings at: Account Settings > Privacy and Security

8.7 Do Not Sell My Personal Information

We do not "sell" personal information as defined by the California Consumer Privacy Act (CCPA). However, we do share information with advertising partners as described in this policy.

If you want to opt out of certain data sharing: Account Settings > Privacy > Advertising Preferences

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve the Service.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, security, load balancing)
• Performance Cookies: Help us understand how the Service is used and improve performance
• Functionality Cookies: Remember your preferences and personalize your experience
• Advertising Cookies: Used to deliver relevant ads and measure ad performance
• Analytics Cookies: Collect information about your activity to help us analyze usage patterns

9.3 Third-Party Cookies

We allow third parties (advertising networks, analytics providers) to place cookies on your device to:

• Show you ads on other websites
• Measure ad effectiveness
• Provide analytics services

9.4 Your Cookie Choices

Browser Controls: Most browsers allow you to:

• Block all cookies
• Block third-party cookies
• Delete cookies
• Receive notifications when cookies are set

Opt-Out Tools:

• Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
• Digital Advertising Alliance: http://www.aboutads.info/choices/
• European Interactive Digital Advertising Alliance: http://www.youronlinechoices.eu/

Mobile Settings:

• iOS: Settings > Privacy > Advertising > Limit Ad Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization

Platform Settings: Manage cookie preferences in Account Settings > Privacy > Cookies

Note: Disabling cookies may affect Service functionality.

9.5 Other Tracking Technologies

We also use:

• Web Beacons (Pixels): Small graphics that collect information about your visit
• SDKs: Software development kits in our mobile apps that collect usage information
• Device Fingerprinting: Techniques to identify devices based on configuration
• Log Files: Server logs that record requests, IP addresses, and browser information

10. Data Security

10.1 Security Measures

We implement reasonable technical and organizational measures to protect your information:

Technical Safeguards:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Secure software development practices

Organizational Safeguards:

• Limited access to personal information (need-to-know basis)
• Employee training on data protection
• Background checks for employees with data access
• Confidentiality agreements with employees and contractors
• Incident response procedures

10.2 Your Responsibilities

Security is a shared responsibility. You should:

• Choose a strong, unique password
• Enable two-factor authentication
• Keep your login credentials confidential
• Log out of shared devices
• Report suspicious activity immediately
• Keep your email account secure
• Be cautious about what you share in interviews

10.3 Limitations

No system is completely secure. Despite our efforts:

• Unauthorized access or data breaches may occur
• We cannot guarantee absolute security
• Internet transmission is inherently risky

If you believe your account has been compromised, contact us immediately.

10.4 Data Breach Notification

In the event of a data breach affecting your personal information, we will:

• Notify you as required by applicable law
• Inform you of the nature of the breach
• Describe the steps we're taking to address the breach
• Provide guidance on how to protect yourself

11. International Data Transfers

11.1 Global Operations

RiffOn is based in California but operates globally. Your information may be:

• Transferred to and stored in countries other than your own
• Processed by staff in various countries
• Accessed from multiple jurisdictions

11.2 Legal Basis for Transfers

When we transfer information internationally, we rely on:

• Standard Contractual Clauses: Approved by regulatory authorities
• Adequacy Decisions: For transfers to countries deemed adequate by regulators
• Your Consent: For certain transfers where required
• Necessity: For performing the contract with you or protecting vital interests

11.3 Privacy Shield

We comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.

11.4 Data Localization

Certain features or content may be restricted in jurisdictions with data localization requirements. We comply with applicable local laws regarding data storage and processing.

12. Children's Privacy

12.1 Age Restrictions

RiffOn is not intended for children under 13 years of age (or the applicable age of consent in your jurisdiction).

We do not knowingly collect personal information from children under 13.

12.2 Age Verification

We take steps to verify age through:

• Self-reported date of birth during registration
• Age verification checks where required
• Content restrictions based on age

12.3 Parental Notice

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@riffon.com.

We will:

• Delete the account
• Remove all personal information
• Delete any recorded interviews

12.4 Teen Privacy

For users aged 13-17 (or local equivalent):

• We provide age-appropriate privacy settings
• Parents/guardians should review this Privacy Policy
• Additional protections may apply under local law
• Certain features may be restricted

13. Third-Party Services and Links

13.1 Third-Party Websites and Services

RiffOn may contain links to third-party websites, apps, and services (e.g., social media platforms, news sites, partner services).

We are not responsible for:

• The privacy practices of third parties
• Content on third-party sites
• Security of third-party services

We recommend you review the privacy policies of any third-party services you visit.

13.2 Social Media Features

We may integrate social media features (e.g., sharing buttons, embedded content) that:

• May collect your IP address and usage information
• May set cookies
• Are governed by the privacy policies of those platforms

13.3 Authentication Services

If you use third-party authentication (e.g., "Sign in with Google"):

• We receive basic profile information from the third party
• We do not receive your third-party password
• You can disconnect these services in Account Settings

14. Changes to This Privacy Policy

14.1 Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New features or services
• Changes in applicable law
• Feedback from users or regulators

14.2 Notification

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the Service (e.g., banner, notification)
• Send an email to the address associated with your account
• Provide notice as required by law

14.3 Acceptance

Your continued use of the Service after we make changes constitutes acceptance of the updated Privacy Policy.

If you do not agree to the changes, you should:

• Stop using the Service
• Delete your account
• Request deletion of your data

14.4 Previous Versions

You can view previous versions of this Privacy Policy at riffon.com/privacyPolicy.

15. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

15.1 Right to Know

You have the right to request information about:

• Categories of personal information we collect
• Categories of sources from which we collect information
• Our business purposes for collecting information
• Categories of third parties with whom we share information
• Specific pieces of personal information we have about you

15.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal compliance, fraud prevention, security).

15.3 Right to Correct

You have the right to request correction of inaccurate personal information.

15.4 Right to Opt-Out

You have the right to opt out of:

• "Sale" of personal information (we do not sell your information)
• "Sharing" of personal information for cross-context behavioral advertising
• Profiling that produces legal or similarly significant effects

15.5 Right to Limit Use of Sensitive Personal Information

You have the right to limit our use of sensitive personal information (e.g., precise geolocation, racial or ethnic origin, religious beliefs) to purposes necessary to perform the Service.

15.6 Non-Discrimination

We will not discriminate against you for exercising your CCPA/CPRA rights. We will not:

• Deny goods or services
• Charge different prices
• Provide different quality of service

15.7 Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

15.8 How to Exercise Your Rights

Submit a request:

• Email: privacy@riffon.com

We will verify your identity before processing your request, which may require:

• Login to your account
• Verification of email address
• Additional information to match our records

Response time: We will respond within 45 days (may extend by 45 days if necessary).

15.9 California Shine the Light Law

Under California Civil Code Section 1798.83, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. Contact us using the information in Section 17.

16. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

16.1 Legal Bases for Processing

We process your personal data based on:

• Contract: Necessary to provide the Service to you
• Consent: You have given clear consent for specific processing
• Legitimate Interests: For our legitimate business purposes (where not overridden by your rights)
• Legal Obligation: To comply with applicable laws

16.2 Your GDPR Rights

You have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Object to processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

16.3 Data Protection Officer

You can contact our Data Protection Officer at:

• Email: legal@riffon.com
• Address: 455 Market St Ste 1940, PMB 381476, San Francisco, California 94105-2448 US

16.4 How to Exercise Your Rights

Contact us using the information in Section 17. We will respond within one month (may extend by two additional months for complex requests).

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

kGrid Inc.

455 Market St Ste 1940
PMB 381476
San Francisco, California 94105-2448 US

Privacy Team:

• Email: privacy@riffon.com

Data Protection Officer:

• Email: legal@riffon.com

General Support:

• Email: support@riffon.com