Fractional jet company Airshare realized customer turndowns were caused by complex crew scheduling, not a lack of airplanes. By identifying pilot availability as the true leading indicator of success and solving the root cause, they simultaneously improved customer satisfaction, asset utilization, and profitability.
Contrary to the common buyer preference for proprietary deals, CPC views investment bankers as a healthy part of the M&A process. They believe an banker-led process helps sellers mentally and emotionally prepare for the significant decision of selling their business, ultimately leading to a smoother, more successful transaction.
CPC separates board meetings into two sessions: a virtual one for reviewing past results with functional leaders, and a subsequent in-person meeting for forward-looking strategy with the CEO. This structure prevents the common trap of getting bogged down in past performance when strategic, future-focused discussion is needed.
The firm CPC focuses its portfolio companies on mastering five core areas: people, systems, execution, product leadership, and customer intimacy. They believe strong financial results are an inevitable byproduct of winning these battles, not the primary goal itself. This operational focus dictates their capital allocation.
For indefinite-hold companies, executive wealth is created through a stream of cash, not a future sale. Management earns equity over time in unlevered businesses, allowing them to receive meaningful cash distributions. This aligns incentives for long-term, sustainable profit growth rather than a quick flip.
Instead of arriving with a rigid 100-day plan, CPC advises using the initial post-acquisition period to build trust. The management team is exhausted from the sale process. Forcing immediate, top-down changes is a mistake; the priority should be establishing vulnerability and mutual understanding for long-term success.
Profound market insights come from rigorously analyzing why potential customers fail to convert, not just studying happy ones. Tripling down to understand why a prospect "dropped out" of the sales journey provides a more complete picture of product gaps and value proposition weaknesses than focusing only on successful closes.
The firm's indefinite hold period changes behavior, just as one treats their own car versus a rental. This long-term ownership mindset incentivizes deep, fundamental investments in the business's people, systems, and culture, rather than just cosmetic improvements designed to maximize value for a quick sale.