Despite attempts to articulate an AI strategy, the telecom sector is largely seen as a non-participant in the current AI boom. From a stock market perspective, investors are selling positions in telcos to finance investments in high-growth AI companies, effectively making the telecom industry an involuntary funding source for the trend.
Traditional software automated standardized processes but struggled with complex human interactions like call center support. Generative AI's ability to understand natural language allows software to automate these nuanced tasks, dramatically expanding the total addressable market by tackling problems that were previously impossible to solve with code.
The infrastructure demands of AI have caused an exponential increase in data center scale. Two years ago, a 1-megawatt facility was considered a good size. Today, a large AI data center is a 1-gigawatt facility—a 1000-fold increase. This rapid escalation underscores the immense and expensive capital investment required to power AI.
While AI expands software's capabilities, vendors may not capture the value. Companies could use AI to build solutions in-house more cheaply. Furthermore, traditional "per-seat" pricing models are undermined when AI reduces the number of employees required, potentially shrinking revenue even as the software delivers more value.