As AI agents proliferate across departments, a new role is emerging to manage them holistically. This person must understand the entire organization to ensure agents communicate effectively and workflows are cohesive, preventing the creation of new digital silos.
To accelerate AI adoption and overcome fear of displacement, OneMind's CEO has a policy to financially reward and find new roles for employees who successfully eliminate their own positions using AI. This turns a threat into an incentive for innovation.
Instead of personally answering questions from over 20 stakeholders, OneMind's CEO directed them to their AI agent, "Mindy." This allowed for asynchronous, instant information retrieval, dramatically accelerating the complex enterprise sales cycle.
In the previous SaaS era, emulating giants like Salesforce was a common but flawed strategy for startups. In the new AI era, there is no playbook at all, forcing founders to rethink go-to-market strategies from first principles rather than copying incumbents.
AI agents can manage the entire buyer lifecycle from first touch to upsell. This removes human capacity constraints, allowing companies to merge siloed go-to-market teams into a single, cohesive unit focused on the customer journey.
OneMind's CEO believes Account Executives are safest from AI due to the need for relationship-building and navigating politics. However, roles focused on information transfer, like lead qualification (SDRs) and product demos (Solutions Engineers), will likely be outperformed by AI.
The most immediate ROI for AI sales agents is not replacing existing salespeople, but engaging the long tail of low-value leads or free trial users in a PLG motion. This "AI-Led Growth" creates a business model where none existed before.
Getting too many "yeses" indicates your product is an incremental improvement within existing playbooks. True category creation involves pushing boundaries so far that you inevitably hear "no" from people who can't yet grasp the new paradigm. Rejection is a signal of innovation.