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  1. Partnerships Unraveled
  2. Olivia Donnell - Channel Growth Lessons
Olivia Donnell - Channel Growth Lessons

Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled · Jan 27, 2026

1Password's Olivia Donnell on channel growth: leverage distribution's wisdom, drop the vendor vanity, and listen to your partners' business goals.

Vendors Suffer from 'Vendor Vanity,' Believing Partners Should Sell Their Product Out of Prestige

Many vendors arrogantly assume partners should be grateful to sell their "best-in-class" technology. This "vendor vanity" ignores the partner's own business objectives and GTM strategy, leading to misalignment. A respectful, business-focused conversation is required instead.

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Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago

Distribution Persists as a 'Medical Miracle' by Providing a Critical Intelligence Layer

Contrary to predictions of its demise, distribution remains essential. It acts as a central funnel, shielding partners from vendor overload and providing crucial intelligence on technology trends. This guidance helps partners place strategic bets and navigate the evolving market, ensuring distribution's continued relevance.

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Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago

Vendors Can Grow MSP Partnerships by Providing Marketing Expertise They Lack In-House

Many MSPs are technically brilliant but struggle with marketing and customer acquisition. Vendors can significantly strengthen these partnerships by offering practical support like content, use cases, and marketing materials. This helps evolving MSPs acquire new business and bridges the skills gap in their sales and commercial functions.

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Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago

AI Enhances Distribution's Relevance by Leveraging Its 'Secret Weapon': Vast Partner Data

Distributors possess a long-standing "secret weapon"—a massive repository of clean, well-understood data on partner behavior and transactions. As AI becomes prevalent, distributors are uniquely positioned to leverage this data to provide superior business intelligence, solidifying their role in the channel ecosystem.

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Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago

Engage Partners' Technical Teams, the 'Unsung Heroes' Who Validate Your Solution's Fit

Partnership success hinges on more than executive alignment; it requires buy-in from the partner's technical team. These individuals are on the front lines, understand end-user problems intimately, and can quickly determine if a vendor's technology genuinely solves a recurring issue and fits their existing stack.

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Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago

Solve the Tech Talent Shortage by Creating Trade-Style Apprenticeships for Non-Coding Roles

The tech industry often makes technical roles sound intimidating by equating them with coding. To attract new talent, companies should create apprenticeship programs, similar to those for electricians, that focus on practical skills like deploying vendor technology. This reframing makes the field more accessible to a wider pool of candidates.

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Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago

Qualify Potential Partners by Researching Their GTM, Not Just by Targeting Big Names

Vendors often waste time pursuing large, well-known partners without checking for strategic alignment. A more effective approach is to first research a partner's website, target sectors, and existing solution stack. This simple due diligence can quickly reveal if there's a genuine fit, saving countless sales cycles.

Olivia Donnell - Channel Growth Lessons thumbnail

Olivia Donnell - Channel Growth Lessons

Partnerships Unraveled·2 months ago