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  1. The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
  2. #751: Traject Data CEO Rochelle Thielen on the role of data in retail
#751: Traject Data CEO Rochelle Thielen on the role of data in retail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX · Oct 15, 2025

Retail agility demands real-time data. Traject Data's CEO discusses moving beyond dashboards to combat fraud, personalize CX, and win in a dynamic market.

Retailers Are Discovering Their Trusted Dashboards Use Dangerously Outdated Data

Many brands realize the data in their standard dashboards isn't real-time, sometimes being weeks or a month old. This makes it unreliable for AI-driven decisions like dynamic pricing, forcing a shift toward questioning data sources and timeliness instead of blind trust.

#751: Traject Data CEO Rochelle Thielen on the role of data in retail thumbnail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·4 months ago

Data Distrust Is Forcing Business and Technical Teams to Merge Their Roles

The unreliability of traditional data sources is breaking down organizational silos. Business leaders are now required to become more technically fluent, asking deep questions about data integrity, while tech teams must translate their work into clear business cases, leading to a convergence of roles.

#751: Traject Data CEO Rochelle Thielen on the role of data in retail thumbnail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·4 months ago

Brands Must Build Forensic-Level Data Dossiers to Force Amazon to Remove Fraudulent Sellers

Identifying unauthorized sellers on platforms like Amazon is the easy part. Getting them removed requires building a massive, forensic-level data file that documents every instance of violation. This court-ready evidence is necessary to compel platforms to take action against bad actors.

#751: Traject Data CEO Rochelle Thielen on the role of data in retail thumbnail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·4 months ago

AI Search Shifts from Keywords to Prompts, Forcing Brands to Track Sentiment to Stay Visible

With the rise of AI-driven agent search, consumers use conversational prompts ('What should I pack for Greece?') instead of simple keywords. To appear in these results, brands must shift from keyword optimization to tracking data on sources, sentiment, and contextual relevance to avoid becoming invisible.

#751: Traject Data CEO Rochelle Thielen on the role of data in retail thumbnail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·4 months ago

A Single Savvy Intern Can Replicate Enterprise-Level Data Analysis for Smaller Retailers

Sophisticated data analysis isn't exclusive to large enterprises. The speaker's company replicated the work of the Wall Street Journal's large analytics team on a targeted project using just one intern. This demonstrates how smaller firms can gain a competitive edge with smart, focused hires.

#751: Traject Data CEO Rochelle Thielen on the role of data in retail thumbnail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·4 months ago

Top Retailers Use Human-Led 'War Rooms' to Supervise AI During Peak Sales Events

During high-stakes events like Amazon Prime Day, leading brands don't rely on pure AI. They deploy 'tiger teams' in war rooms to ingest real-time competitive data and make dynamic pricing decisions. This human-AI collaboration ensures strategic oversight and maximizes sales by the second.

#751: Traject Data CEO Rochelle Thielen on the role of data in retail thumbnail

#751: Traject Data CEO Rochelle Thielen on the role of data in retail

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·4 months ago