The most pressing AI conversation among marketing leaders isn't about specific tools or prompts; it's an existential question about the future of the entire marketing function. They are being pushed by boards to redefine team structures and the purpose of marketing in an AI-driven world.

Marketers mistakenly define their value by function ("Capital M" marketing like ads). Their greater, untapped value is their way of thinking ("small m" marketing): a deep understanding of human perception and customer perspective, which has applications far beyond the marketing department.

The fundamental tension between sales and marketing extends beyond KPIs to their core operational perspectives. Marketing operates at a macro level, analyzing broad market trends and brand awareness. In contrast, sales is hyper-focused on the micro level of one-on-one customer interactions. This inherent difference in viewpoint is a primary source of friction.

Qualcomm's CMO argues that the distinction between brand and performance marketing is a false dichotomy. All marketing must perform by driving resonance that leads to action and measurable business results. The goal is to prove how brand value directly drives business value, a concept supported by data showing top brands outperform market indices.

The marketing function's core challenge is its inherent ambiguity, not poor branding. Unlike finance or sales, its scope is ill-defined. A CMO's primary job is to be a "decoder," translating marketing activities into concrete business impacts, like revenue, that other C-suite leaders can immediately understand.

While metrics are important, great marketing is built on genuine human insight. The most resonant campaigns connect with deep human traits. This is why many top CEOs have backgrounds in the humanities, not just STEM; they excel at understanding people, not just algorithms.

As AI handles more tactical work, the distinction between marketing and insights will blur. The most valuable human skills—interpreting nuance, reading culture, understanding context—will become the core of a converged function focused on deep consumer-centric strategy.

To achieve true alignment with sales, product, and finance, marketing leaders should avoid marketing jargon and subjective opinions. Instead, they should ground conversations in objective data about performance, customer experience gaps, or internal capabilities to create a shared, fact-based understanding of challenges.

A new report reveals that senior marketing executives, despite being at the forefront of AI, are still grappling with how to restructure teams and redefine roles. This shows a universal uncertainty and that even the most advanced organizations lack a clear strategy for AI's impact on talent.