When entering new cultural territories like gaming or cosmetics, Chipotle's primary creative filter is 'Don't be lame.' This simple mandate forces the team to deeply understand the subculture and ensures their brand integrations feel authentic and add value, preventing cringe-worthy executions that could damage brand equity.
A well-defined brand voice shouldn't stifle creativity; it should channel it. Viewing guidelines as creative constraints—the "rules of the game"—makes the writing process more interesting and fun. This mindset encourages writers to play and innovate within a defined space, rather than just follow orders.
The first filter for fastvertising isn't creative potential, but the seriousness of the event. Brands must determine if it's appropriate to make light of a situation. Pop culture is relatively safe territory, while politics, disasters, and conflicts are high-risk zones to be avoided.
Chipotle focuses its marketing on being relevant to 20-somethings, believing this demographic defines what's cool in culture. This strategy ensures the brand never goes out of style, as both younger teens and older adults often look to this age group for cultural cues, creating a halo effect across all segments.
The power of reacting to a cultural moment lies in its perceived spontaneity. If a brand attempts this too often, consumers will see it as a calculated marketing ploy rather than a genuine response. The strategy must be reserved for select moments to remain effective.
"Culture" is often used too broadly. Brands should focus on "Little C" culture by tapping into existing pillars like music or sports. "Big C" culture—macro societal shifts—is a rare feat achievable only by platform-level brands like TikTok.
One-off creative hits are easy, but replicating them requires structure. Truly creative marketing integrates storytelling into a disciplined process involving data analysis (washups, SWAT), strategic planning, and commercial goals. This framework provides the guardrails needed to turn creative ideas into repeatable, impactful campaigns.
Chipotle's 'Behind the Foil' campaign was born from an internal memo asking employees to film videos about what they wished customers knew. The submissions became casting tapes, turning real staff into brand heroes. This approach provided unparalleled authenticity and celebrated the company's core operational strengths.
Strict adherence to brand cohesion often stifles creativity and results in subjective boardroom debates. Brands achieve more by focusing on creating relevant, timely content that resonates with their audience, even if it occasionally breaks established stylistic guidelines.
Frito-Lay's Flamin' Hot brand moves beyond simple influencer marketing by studying and collaborating with obsessed subcultures. This approach informs not only marketing campaigns, like a song with Megan Thee Stallion, but also its core product innovation pipeline, making marketing a byproduct of deep cultural integration.
The ideal skill set for fastvertising mirrors that of a late-night comedy show's writing room. It requires a unique blend of rapid-fire creativity, cultural awareness, and disciplined judgment to generate witty responses while avoiding brand-damaging missteps.