Prioritizing a candidate's skills ('capacity') over their fit with the team ('chemistry') is a mistake. To scale culture successfully, focus on hiring people who will get along with their colleagues. The ability to collaborate and integrate is more critical for long-term success than a perfect resume.

Contrary to conventional wisdom, KP's most successful portfolio companies (like Rippling and Glean) overwhelmingly hire for potential, not past titles. 38 of the top 40 executive roles are filled by individuals reporting to the CEO for the first time, emphasizing adaptability and growth over a long resume.

At HubSpot, Elias Torres built an exceptional team, hiring future founders of companies like Klaviyo. His strategy was to ignore credentials and instead screen for hunger, grit, and intelligence through conversation. He believes giving people with non-traditional backgrounds a shot is key to finding outliers.

Eleven Labs bypasses traditional hiring signals by looking for talent based on demonstrated skill. They hired one of their most brilliant researchers, who was working in a call center, after discovering his incredible open-source text-to-speech model. This underscores the value of looking beyond resumes.

Avoid hiring a growth leader with a big-name pedigree for your early team, as they are often unsuited for the necessary hands-on experimentation. Instead, seek young, hungry builders who are motivated by chaos and comfortable rebuilding their own work as the company's needs evolve.

Lovable prioritizes hiring individuals with extreme passion, high agency, and autonomy—people for whom the work is a core part of their identity. This focus on intrinsic motivation, verified through paid work trials, allows them to build a team that can thrive in chaos and drive initiatives from start to finish without supervision.

Ramp's hiring philosophy prioritizes a candidate's trajectory and learning velocity ("slope") over their current experience level ("intercept"). They find young, driven individuals with high potential and give them significant responsibility. This approach cultivates a highly talented and loyal team that outperforms what they could afford to hire on the open market.

Don't default to hiring people who have "done the job before," even at another startup. Unconventional hires from different backgrounds (e.g., archaeologists in customer success) can create unique creativity. The priority should be finding the right fit for your company's specific stage and needs, not just checking an experience box.

By adding resilience as a core hiring criterion, Pinterest naturally attracts diverse candidates from non-traditional backgrounds who have overcome adversity. This focus shifts hiring away from traditional signals of success, increasing diversity and bringing in employees who are better equipped for business challenges.