Instead of a high-cost, per-visit model, theaters could offer an "all-you-can-eat" monthly subscription. This would remove the friction of buying individual tickets and concessions, encouraging frequent attendance and turning movie-going from an expensive event into a regular habit.
The company initially used a one-time payment plan, resulting in low customer lifetime value. Switching to a recurring subscription model, even for a product with natural churn, massively increased revenue and LTV by capturing more value over time from each customer.
Instead of offering direct discounts, which can devalue products, consider a double or triple loyalty point event. This strategy incentivizes customers to spend more to earn future rewards, effectively driving sales while encouraging repeat visits and fostering long-term loyalty. It costs little while giving customers a strong incentive.
Disney could create an unbeatable moat by purchasing a theater chain like AMC and offering exclusive perks to Disney+ subscribers, such as $1 tickets and private screenings. This transforms theaters into a physical extension of their digital subscription, boosting loyalty and attracting top creative talent who value the theatrical experience.
Unlike transactional purchases requiring a proactive decision to buy, subscription models thrive on consumer inertia. Customers must take active, often difficult, steps to cancel, making it easier to simply continue paying. This capitalizes on a psychological flaw, creating exceptionally sticky revenue streams.
By eliminating common revenue streams like ads, ticket fees, and expensive concessions, the Bananas create an exceptional fan experience. This builds intense loyalty and word-of-mouth, which ultimately drives more sustainable growth through ticket demand and merchandise sales, proving that customer surplus can be a primary business driver.
As major studios pull back from theatrical releases, a new opportunity emerges for cinemas. They can pivot from showing new blockbusters to becoming "revival houses" that program classic, niche, and cult films. This caters to audiences seeking curated, communal experiences beyond at-home streaming, as seen with the rise of anime screenings.
Consumers hesitate to pay for intangible digital content. By bundling an annual subscription with a physical item like a tote bag, zine, or coffee cup, publishers give subscribers a tangible 'excuse' to make the purchase, bridging the value perception gap between digital and physical goods.
Many subscription companies employ a "penetration strategy," pricing below cost to attract a large user base. Once loyalty is established, they leverage their pricing power to increase profits, shifting focus from pure growth to appeasing shareholders who now demand profitability.
Vail's historically high single-day lift ticket prices, which have risen three times faster than inflation, are not actually designed to be purchased. This 'ski-flation' is a deliberate strategy to make the day pass so unappealing that customers are driven toward buying the more profitable season pass instead.
"Anti-delight" is not a design flaw but a strategic choice. By intentionally limiting a delightful feature (e.g., Spotify's skip limit for free users), companies provide a taste of the premium experience, creating just enough friction to encourage conversion to a paid plan.