To remove friction and encourage deep usage, Granola avoids credits or pay-per-use models, despite high backend costs. The strategy is to build the best product and capture the market first, treating inference costs as a necessary expense for growth.

Confusing credit-based AI pricing models will likely be replaced by a straightforward value proposition: selling AI agents at a fixed price equivalent to the cost of one human worker who can perform the work of ten. This simplifies budgeting and clearly communicates ROI to CFOs.

Usage-based pricing for AI faces strong customer resistance. Unlike cloud storage where usage is directly controlled, AI credit consumption can be driven by new vendor-pushed features. This lack of control and predictability leads to bill shock, making customers prefer the stability of per-seat models.

AI agent platforms are typically priced by usage, not seats, making initial costs low. Instead of a top-down mandate for one tool, leaders should encourage teams to expense and experiment with several options. The best solution for the team will emerge organically through use.

Standard SaaS pricing fails for agentic products because high usage becomes a cost center. Avoid the trap of profiting from non-use. Instead, implement a hybrid model with a fixed base and usage-based overages, or, ideally, tie pricing directly to measurable outcomes generated by the AI.

To foster breakthrough ideas, companies should initially provide engineers with unrestricted access to the most powerful AI models, ignoring costs. Optimization should only happen after an idea proves its value at scale, as early cost-cutting stifles creativity.

The speaker predicts a hybrid pricing model for AI. A flat subscription fee, like a Costco membership, will grant platform access. However, computationally intensive tasks will be paid for via a credit system, akin to buying products in-store. This solves the problem of offering "unlimited" plans for a variable-cost service.

Switching a usage-based AI product to an unlimited SaaS model eliminates budget as a barrier, driving deep adoption. The new bottleneck becomes the client's time to process the AI's output, creating an opportunity to build features that automate this "last mile" of work.

AI SaaS companies have variable, usage-based costs, but customers demand predictable flat fees for procurement. Product Fruits found charging per usage failed. The solution is to accept the uncertainty, create flat-fee plans, and absorb the risk of variable backend costs to close deals.