The primary threat from AI disruptors isn't immediate customer churn. Instead, incumbents get "maimed"—they keep their existing customer base but lose new deals and expansion revenue to AI-native tools, causing growth to stagnate over time.

Unlike cloud or mobile, which incumbents initially ignored, AI adoption is consensus. Startups can't rely on incumbents being slow. The new 'white space' for disruption exists in niche markets large companies still deem too small to enter.

Established industries often operate like cartels with unwritten rules, such as avoiding aggressive marketing. New entrants gain a significant edge by deliberately violating these norms, forcing incumbents to react to a game they don't want to play. This creates differentiation beyond the core product or service.

Incumbents are disincentivized from creating cheaper, superior products that would cannibalize existing high-margin revenue streams. Organizational silos also hinder the creation of blended solutions that cross traditional product lines, creating opportunities for startups to innovate in the gaps.

When introducing a disruptive model, potential partners are hesitant to be the first adopter due to perceived risk. The strategy is to start with small, persistent efforts, normalizing the behavior until the advantages become undeniable. Innovation requires a patient strategy to overcome initial industry inertia.

It's exceptionally rare for a company to make fundamental changes once its founders are gone. They become "frozen in time," like 1950s Havana. This institutional inertia explains why established industries, like legacy auto manufacturers, were unable to effectively respond to a founder-led disruptor like Elon Musk's Tesla.

Zillow enjoyed a decade of market dominance with little pressure to innovate. The mere threat of Google entering the real estate market created an immediate sense of urgency that internal strategy sessions could not. This shows that true competition is the most potent driver of product improvement and innovation.

TiVo focused its resources on legally defending its DVR patent, its "moat." This strategic fixation caused it to completely miss the rise of streaming, a disruption that made its core technology irrelevant. Protecting an advantage can create a dangerous blind spot to bigger, external threats.

Unlike past tech shifts, incumbents are avoiding disruption because executives, founders, and investors have all internalized the lessons from 'The Innovator's Dilemma.' They proactively invest in disruptive AI, even if it hurts short-term profits, preventing startups from gaining a foothold.