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Prospects exhibiting high-intent, non-purchase behaviors like visiting your site five times or watching multiple product videos are often overlooked VIPs. They are signaling an imminent purchase and should be treated with higher priority than many existing customer segments.
Relying on Marketing Qualified Leads (MQLs) from form fills is a legacy approach. The modern strategy is to append MQLs with intent data. Engaging MQLs that are also showing high intent signals drastically increases the likelihood of a successful sales conversation compared to following up on form fills alone.
Marketers often misinterpret engagement signals (like browsing a website) as purchase intent. A prospect can show high interest in a product for aspirational reasons without any real plan to buy. True ABM requires deeper qualification to separate the curious from the committed.
The amount of time a prospect spends with your content is the key predictor of how much money they will ultimately spend. Structure all marketing to maximize this engagement time, as it directly builds purchase intent and trust.
Many salespeople fill pipelines with leads showing mere interest. Elite performers differentiate this from true buyer intent—the willingness to buy now. They actively disqualify prospects who lack intent, allowing them to focus on fewer, more qualified opportunities and avoid wasting time on conversations that won't convert.
Intent data often fails because it lacks context. To make it effective, you must ground it against actual, first-party behavior observed on your website, in emails, or on social channels. Combining third-party intent with first-party actions validates the signal and makes it truly actionable for sales.
Don't conflate a signal with your outreach message. A signal like a website visit indicates perfect timing, but mentioning it directly is creepy. Use it as an internal trigger to prioritize outreach with a different, more natural personalization point, not as the message itself.
Don't treat all leads equally. Start your day by immediately calling leads who have shown strong buying signals, such as visiting your pricing page. Dial them before checking email or Slack to maximize your chances of connecting at a moment of high interest.
With thousands of potential buying signals available, focus is critical. To prioritize, evaluate each signal against two vectors: the expected volume (e.g., how many website visits) and the hypothesized conversion rate to the next funnel stage. This framework allows you to stack rank opportunities and test the highest-potential signals first.
Instead of automatically disqualifying leads with generic email addresses, track their behavior. A user with a Gmail address who clicks a link about "what to look for when hiring" is showing strong buying signals, making them a qualified lead worth a salesperson's time.
Expand your definition of "VIP" beyond recent buyers. Individuals who repeatedly visit your website, click on multiple emails, or watch product videos demonstrate strong buying intent. Treat them as a high-value segment because they are on the verge of converting into customers.