Don't expect an AI agent to invent a successful sales process. First, have your human team identify and document what works—effective emails, scripts, and objection handling. Then, train the AI on this proven playbook to execute it flawlessly and at scale. The AI is a scaling tool, not a strategist from day one.

Effective prompt engineering for AI agents isn't an unstructured art. A robust prompt clearly defines the agent's persona ('Role'), gives specific, bracketed commands for external inputs ('Instructions'), and sets boundaries on behavior ('Guardrails'). This structure signals advanced AI literacy to interviewers and collaborators.

Instead of manually crafting a system prompt, feed an LLM multiple "golden conversation" examples. Then, ask the LLM to analyze these examples and generate a system prompt that would produce similar conversational flows. This reverses the typical prompt engineering process, letting the ideal output define the instructions.

While Claude's built-in 'create skill' tool is clunky, its output reveals a highly structured template for effective prompts. It includes decision trees, clarifying questions for the user, and keywords for invocation, serving as an invaluable guide for building robust skills without starting from scratch.

Instead of prompting a specialized AI tool directly, experts employ a meta-workflow. They first use a general LLM like ChatGPT or Claude to generate a detailed, context-rich 'master prompt' based on a PRD or user story, which they then paste into the specialized tool for superior results.

Before delegating a complex task, use a simple prompt to have a context-aware system generate a more detailed and effective prompt. This "prompt-for-a-prompt" workflow adds necessary detail and structure, significantly improving the agent's success rate and saving rework.

When building complex AI systems that mediate human interactions, like an AI proctor, start by creating a service map for the ideal human-to-human experience. Define what a great real-world proctor would do and say, then use that blueprint to design the AI's behavior, ensuring it's grounded in human needs.

Instead of asking an AI to directly build something, the more effective approach is to instruct it on *how* to solve the problem: gather references, identify best-in-class libraries, and create a framework before implementation. This means working one level of abstraction higher than the code itself.

Don't view AI tools as just software; treat them like junior team members. Apply management principles: 'hire' the right model for the job (People), define how it should work through structured prompts (Process), and give it a clear, narrow goal (Purpose). This mental model maximizes their effectiveness.