Figma's expansion into multiple products (FigJam, Slides) wasn't based on abstract strategy but on observing users pushing the main design tool to its limits for unintended use cases. Identifying these 'hacks' revealed validated market needs for dedicated products.

During an early internal meeting, founder Adam Fodd explicitly told his team, "I don't want the product to be on the generation side of things." He later reversed this stance after customer feedback, embracing the very concept he first rejected, which became the company's core breakthrough.

Early user research showed designers did not want a collaborative, multiplayer tool. However, Figma's web-based architecture made a single-player experience technically terrible (e.g., tabs constantly reloading). They were forced by the technology to build multiplayer functionality, which ultimately became their key differentiator, proving the platform's needs can override initial user requests.

Scribe started by building workflow automation, viewing documentation as a simple byproduct. Customers, however, found the automation only incrementally valuable but saw the documentation as a game-changing solution. Listening to this strong user pull led to the company's successful pivot.

Contrary to conventional startup advice, Figma's founders began with a fascination for a technology (WebGL) and then searched for a problem to solve. This technology-first approach, a hammer looking for a nail, led them to explore various failed ideas like face-swapping before eventually landing on collaborative design tools.

Before writing code, you can string together hyperlinked screenshots in a design tool like Figma. This creates a 'hacky' prototype that feels like a fully built app to potential customers, allowing for rapid, low-cost user testing and validation.

Adam Fodd tested competitors claiming to generate wireframes from text and found they were just swapping templates and changing copy. This discovery confirmed a genuine market need and a significant technical moat, validating his decision to build a true AI generation tool.

Historically, resource-intensive prototyping (requiring designers and tools like Figma) was reserved for major features. AI tools reduce prototype creation time to minutes, allowing PMs to de-risk even minor features with user testing and solution discovery, improving the entire product's success rate.

Adam Fodd started experimenting with LLMs to improve his UX agency's efficiency. This internal R&D directly led to the creation of UX Pilot, starting with a Figma plugin and evolving into a full SaaS business, demonstrating a viable path from service to product.