A skilled service provider's pricing should target an 80% profit margin, with only 20% allocated to cost of goods. This high margin is not just profit; it's the capital engine that allows the business to fund expansion, such as hiring staff and renting space, without taking on external debt.
High top-line revenue is a vanity metric if it doesn't translate to profit. By setting a high margin target (e.g., 80%+) and enforcing it through pricing and cost management, you ensure the business is sane and profitable, not just busy.
Founders often feel guilty about raising prices. Reframe this: sustainable profit margins are what allow your business to survive and continue serving customers. Without profitability, the business fails and everyone loses. It's a matter of ensuring longevity, not greed.
For service-based businesses, 80% gross margins should be the absolute minimum. This high margin is not just for profit; it is the essential fuel required to cover all other business costs like sales, marketing, and administration, making it a prerequisite for scaling.
A service business's ability to consistently raise its prices is the single best indicator of its operational health. High pricing power signifies that the business has solved its core challenge of talent acquisition and training, creating more demand than it can supply.
Instead of absorbing labor and commission costs, a service business can bundle them into customer-facing "bin" and "initiation" fees. This shifts the financial burden of acquisition to the new customer, allowing the business to collect enough cash upfront to cover all costs and become immediately cash-flow positive on each new sale.
Escape the trap of chasing top-line revenue. Instead, make contribution margin (revenue minus COGS, ad spend, and discounts) your primary success metric. This provides a truer picture of business health and aligns the entire organization around profitable, sustainable growth rather than vanity metrics.
Pricing is your most powerful lever. For a typical service business with a 10% net margin, a simple 10% price increase goes directly to the bottom line, effectively doubling the company's total profit without any additional operational cost or effort.
Instead of trying to elevate all parts of your business equally, apply the 80/20 principle. Dedicate the vast majority of your resources to your most profitable area. This creates a stable financial anchor, providing the security and capital needed to explore other opportunities later.
For a solo craftsman constrained by capacity, the first scaling lever isn't debt-fueled expansion. The safer, more effective approach is to significantly increase prices to manage demand, lengthen the waitlist, and boost margins, which can then fund slower, less risky growth.
To see if an offer is scalable, factor in your own labor as a direct cost. Ask, "What would I have to pay someone to do this work?" Including this "founder salary" in your unit economics reveals the real profit margin and whether you can afford to hire help to grow.