To prevent creative stagnation with its primary ad agency, Anheuser-Busch would hire smaller, scrappier agencies. This created internal competition, ensuring the main agency continuously brought fresh, disruptive ideas to the table, knowing their position could be challenged by an outside concept.

Clients often say they want an agency to “push” them but then resist progressive recommendations. Vaynerchuk coaches his team not to “fold like cheap chairs” when challenged. The ideal client has a genuine appetite for change, not just one who pays lip service to it.

After the P&G team bought an initial campaign idea, the agency returned the next day to argue against it, believing a different, riskier concept was stronger. This demonstrates the profound conviction required from creative partners to achieve breakthrough work.

Contrary to the belief that clients are risk-averse, Droga finds that the most audacious ideas are often easier sells than mediocre ones. When an idea is grounded in a strong, logical strategy, its boldness becomes a compelling feature, not a bug. It's the bland, generic work that poses the real career risk for CMOs.

To elevate creativity at WPP, John O'Keeffe bypassed creative directors and mandated that all agency CEOs personally present their creative ambitions and results at the annual conference. This forced ownership from the very top, making creativity a business priority, not just a departmental one.

A client's trust is the ultimate enabler of great creative. By greenlighting a responsible but unconventional idea driven by an agency's passion, a client unlocks fierce loyalty and encourages future risk-taking, ultimately leading to better results.

To get breakthrough creative work, brands must be excellent partners. This means providing crystal-clear briefs with budget parameters, onboarding agencies as extensions of the team, and delivering consolidated, actionable feedback. The quality of the output directly reflects the quality of the client's input.

The traditional client service model is flawed because it forces ambitious creatives to seek approval from clients who often have lower creative standards and care less about the outcome. This dynamic inherently limits the potential of the work.

The most effective client-agency partnerships are not the easiest, but the most honest. They are characterized by clarity, mutual trust, and a willingness to have frank conversations. This directness, rather than constant agreement, is what leads to breakthrough creative work.