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Benzinga's first CCO found that fast growth led to siloed content teams (video, social, web) operating independently. His primary objective was to integrate them, ensuring a single piece of content, like an interview, is leveraged across all platforms for a cohesive brand voice and maximum reach.

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To ensure a consistent brand voice, establish one core platform (like X/Twitter) where you create original content. Your team can then transcribe and repurpose this for other channels, ensuring everything originates from you.

Most brands never unified their marketing operations. Instead, they bolted on new models for digital, social, and influencers, leading to siloed teams, inconsistent briefs, and conflicting agencies. This hidden complexity is why creative work suffers.

Shifting the content team's mindset from a "marketing function" to an in-house "media company" prioritizes audience entertainment and value over product stories. This builds a genuine audience first, mirroring successful B2C media models, which can then be monetized.

The team focuses its creative energy on just two core formats: short-form video (TikTok/Reels) and LinkedIn thought leadership. However, they repurpose and distribute this content across 35 different accounts and platforms, maximizing reach without stretching creative resources thin.

To operate as a true content entity, a social team needs executive leadership (VP of Content), operational direction (Manager/Director), and creative horsepower. The ideal minimum is three specialized content creators who can collaborate on scripts, appear on camera, and edit various formats, supported by design and video resources.

Creative is no longer just a department; it's a core operational supply chain. This requires managing multiple, parallel production tracks—from internal designers, customer UGC, and paid creators to AI-generated assets—that all feed into the media buying engine for continuous testing.

The common advice to chop up a single video or blog post for every social platform is a myth. Each platform's algorithm and audience expectations demand native content. True growth comes from mastering one or two channels with tailored content, not from thinly spreading repurposed material across many.

Webflow's CMO restructured their team to unify media relations, social media, and influencer marketing under a single PR umbrella. This integrated approach acknowledges that these functions are no longer separate disciplines but interconnected components of brand building.

The most common human failure in marketing orchestration is attempting to build a complex, multi-channel system from day one. Successful teams start simple: they nail the ICP and creative for a few channels, prove the value with clear measurement, and then use those wins to get buy-in from other teams and break down silos.

Modern social teams are in-house production studios, not just channels for posting links. They should be resourced and structured as a central "media entity" or "content heartbeat" of the company. This group's output should fuel not only social feeds but also paid ads, sales enablement, and broader marketing campaigns.

New Media CCOs Should First Unify Siloed Video, Social, and Web Teams | RiffOn