Don't just broadcast what you care about. Effective communication begins by identifying the intersection between your core message and your audience's existing concerns. This shared ground acts as a 'gateway drug,' hooking the audience before you guide them to your full message.

To avoid sounding performative, a leader's message must be anchored in genuine conviction. Audiences can detect a lack of authenticity. Before attempting to convince others, a leader must first be completely convinced themselves, as this internal belief is the source of credible communication.

Effective communication isn't just about truth or virality. It must satisfy three criteria: it's true about your company, it's relevant to the audience, and it's strategically helpful to your business goals. Chasing relevance without strategic utility can be self-sabotage.

The most crucial communication advice is to 'connect, then lead.' Before guiding an audience to a new understanding or action, you must first establish a connection by tapping into what they care about and making your message relatable. Connection is a prerequisite for leadership and influence, not an optional extra.

In high-visibility roles, striving for perfect communication is counterproductive. Mistakes are inevitable. The key to credibility is not avoiding errors, but handling them with authenticity. This display of humanity makes a communicator more relatable and trustworthy than a polished but sterile delivery.

When communicating publicly, trying to address everyone results in a generic, performative message. Instead, leaders should select a single, respected individual they know and direct their entire message to that person. This creates a focused, authentic tone that paradoxically resonates more broadly.

For clear spontaneous communication, rely on a simple three-part structure instead of improvising from scratch. First state your idea (What?), then explain its relevance to the audience (So What?), and finally, outline the next steps (Now What?). This framework provides a reliable roadmap for any situation.

A truly great communicator isn't defined by their own eloquence but by their ability to improve the communication of others. Through deep listening, curiosity, and skillful questioning, they act as a thought partner, helping people discover and articulate their own ideas more effectively.

To resonate with today's savvy consumers, a brand's voice cannot be faked. It must be a genuine extension of the founder's core mission and values. If there's an emotional disconnect between the brand's message and its creator's beliefs, customers will sense the inauthenticity and turn away.