The most crucial communication advice is to 'connect, then lead.' Before guiding an audience to a new understanding or action, you must first establish a connection by tapping into what they care about and making your message relatable. Connection is a prerequisite for leadership and influence, not an optional extra.
Instead of focusing on technical specifications meaningful only to engineers, Apple reframed its message to highlight the user benefit. This audience-centric approach made the product's value immediately understandable and desirable to consumers, demonstrating the power of translating features into experiences.
When presenting a long list of actions, such as ten ways to improve a team, group them into three distinct, memorable categories. A coach successfully reframed ten tips into a three-step framework of 'alignment, process, and resilience,' making his advice more digestible and actionable for the audience.
A TED speaker explained a complex Alzheimer's treatment not by leading with science, but by first sharing a personal story about his father to create an emotional connection. Only then did he use an extended analogy (cells as cities, mitochondria as factories on fire) to make the technical details accessible and memorable.
Stating data like '30 grams of saturated fat' is ineffective because it lacks context. To create impact, translate abstract numbers into concrete, relatable comparisons. The message became powerful when reframed as 'more fat than a breakfast, lunch, and dinner of greasy foods combined,' which prompted public outrage and industry change.