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In AI, capital can be spent to subsidize token usage, directly acquiring users due to near-unlimited demand. This transforms the traditionally uncertain art of marketing into a direct financial lever for top-of-funnel growth. The CMO's job becomes less about campaigns and more about managing the financial knob of subsidy levels.
AI model providers are shifting from subsidized subscriptions to metered, usage-based pricing for their most powerful models. This forces go-to-market teams to stop experimenting freely and start rigorously calculating the ROI for each AI-powered workflow, as costs are now directly tied to usage.
Current AI models are priced too cheaply, leading to inefficient consumption like using powerful models for simple tasks. As prices rise to reflect true costs, companies will need to optimize usage. This may create a new role, the 'Chief Token Officer,' responsible for allocating AI compute resources versus human capital.
For years, flat-rate AI subscriptions heavily subsidized power users, masking the true cost of token consumption. As providers shift to usage-based billing, this subsidy is ending. Enterprises now face "sticker shock" and must justify AI spend with clear ROI, moving from rampant experimentation to cost-conscious implementation.
For many AI companies, the primary growth lever is no longer advertising spend but offering free trials and credits. This makes their CAC directly tied to expensive compute resources, elevating the financial impact of trial abuse from a nuisance to a major business risk.
Marketing leaders are re-evaluating their tech stacks, actively churning legacy tools that feel outdated. The freed-up budget is being reallocated to cover AI platform usage costs, like tokens or credits, and to invest in new, more capable "AI-forward" applications.
An AI company can sustain high compute costs (e.g., 60% of revenue) only if the product is so effective that it serves as its own sales and marketing engine. If the AI drives viral adoption and the product 'leaps into users' hands,' you can spend on tokens. You cannot afford both high compute and a large GTM team.
Initial AI market skepticism was based on a SaaS model of selling limited-value subscriptions ('seats'). The new reality is a utility model based on consumption ('tokens'). In an agentic era, a single user can drive thousands of dollars in token usage, creating a virtually uncapped revenue stream that justifies massive infrastructure investment.
Don't judge AI companies by their blended margins. The current 'subsidy' of free inference credits is a healthy form of customer acquisition that converts into high-LTV power users. This is far superior to the 2021 model of raising VC funds only to funnel them into Google and Facebook ads as 'empty calorie' growth.
The AI industry has shifted from a subsidized model to a "token shortage" era. This forces all companies, from AI providers to enterprise users like Uber, to prioritize cost-effective usage. Business models are now usage-based, making architectural and financial efficiency paramount.
New AI companies reframe their P&L by viewing inference costs not as a COGS liability but as a sales and marketing investment. By building the best possible agent, the product itself becomes the primary driver of growth, allowing them to operate with lean go-to-market teams.