Instead of getting defensive when asked for metrics, social media managers must proactively educate leadership on how social works. Frame it as a strategic brand channel, show examples of success, and explain the long-term vision. When the strategy works, its value becomes self-evident and measurement questions fade.

Brands jumping on viral memes may see a temporary spike in views, but it's a hollow victory. Consumers remember the trend itself, not the brand's participation in it. This common social media tactic fails to build brand equity or impact the bottom line.

"Culture" is often used too broadly. Brands should focus on "Little C" culture by tapping into existing pillars like music or sports. "Big C" culture—macro societal shifts—is a rare feat achievable only by platform-level brands like TikTok.

Brands that indiscriminately jump on every viral trend without a genuine reason are perceived as "thirsty" and damage their credibility. The new rule is simple: if you can't explain why your brand belongs in the conversation, don't post.

Consumers now expect brands to be active participants in culture, not just observers who use insights for campaigns. This requires brands to move beyond their comfort zone of brand safety guidelines and take a stance on relevant social issues, which is difficult but necessary to win consumer hearts.

There is no such thing as a boring brand. A marketer's core function is to find what is uniquely compelling about any product or company and build culture around it. Don't default to tying your brand to external trends; instead, create your own cultural moments.

While certain content formats (like text-only posts on LinkedIn) may currently win algorithmically, relying on them exclusively makes you one-dimensional. Deliberately mix in formats like video that build deeper brand equity, even if they underperform on short-term engagement metrics.

ClickUp's Head of Social, Chris Cunningham, rejects any social post that doesn't make the audience feel an emotion, add value, or teach them something. This simple filter prevents the common B2B mistake of treating social media as just another channel for corporate announcements and ads.

Rather than just jumping on viral trends, brands can build more durable audiences by creating original, serialized content, much like a mini TV show. This strategy fosters loyalty and gives consumers a reason to follow the brand itself, not just its take on a popular meme.