The CRO, not product marketing, is closest to the customer and knows what they will buy. The product roadmap should be a collaborative effort driven by the CRO, who can directly tie feature delivery to ICP expansion and revenue forecasts. This creates accountability and predictable growth.

A product roadmap's value is in the planning process and aligning the team on a vision, not in rigidly adhering to a delivery schedule. The co-founder of Artist argues that becoming a feature factory focused on checking boxes off a roadmap is a dangerous trap that distracts from solving real customer problems.

Unlike typical software companies that build addictive products or simply fulfill requests, Palantir's approach is to anticipate and build what its partners *ought* to want in the future. This radical, value-driven strategy builds deep trust and creates an indispensable long-term position with the client.

To shift from reactive 'order takers' to strategic advisors, partner marketers should first document their sales counterparts' specific goals (e.g., net new logos, deal registrations). This 'working backwards' approach aligns all marketing activities to sales objectives, building trust and ensuring marketing serves as a strategic partner, not just an execution arm.

Curiosity is a long-term strategy, not a one-time tactic. By consistently asking curious questions across multiple interactions, you can identify a client's evolving business patterns and trajectory. This deep understanding allows you to anticipate needs and transform your role from a transactional vendor to a trusted strategic partner.

“Partner Lifetime Value” reframes partnerships as long-term assets, not transactional wins. Companies committing to consistent, long-run partnerships achieve superior growth and profitability, creating a force multiplier effect far beyond standard customer lifetime value.

Simply "servicing" an account by fulfilling orders makes you a replaceable commodity. To become indispensable, you must proactively bring insights and create new growth opportunities for your client. This shifts your role from a reactive vendor to a strategic partner, making you "sticky" and invaluable to their business.

Instead of the common 'vitamin vs. painkiller' framework, the ultimate strategic goal should be to become irreplaceable in the customer's mind. This single question can align product, marketing, and customer service toward a unified goal of creating deep, lasting value.

Shift from a transactional view of partners to a long-term investment mindset. This "Partner Lifetime Value" approach, which treats partnerships like long-term assets, acts as a force multiplier for growth, leading to higher profitability and success.