A key competitive advantage for AI companies lies in capturing proprietary outcomes data by owning a customer's end-to-end workflow. This data, such as which legal cases are won or lost, is not publicly available. It creates a powerful feedback loop where the AI gets smarter at predicting valuable outcomes, a moat that general models cannot replicate.

Since LLMs are commodities, sustainable competitive advantage in AI comes from leveraging proprietary data and unique business processes that competitors cannot replicate. Companies must focus on building AI that understands their specific "secret sauce."

As AI application layers become easier to clone, the sustainable competitive advantage is moving down the tech stack. Companies with unique, last-mile user interaction data can build proprietary models that are cheaper and better, creating a data flywheel and a moat that is difficult for competitors to replicate.

As AI makes building software features trivial, the sustainable competitive advantage shifts to data. A true data moat uses proprietary customer interaction data to train AI models, creating a feedback loop that continuously improves the product faster than competitors.

Shopify's new SimGym tool, which uses AI agents to simulate how customers interact with a store, points to a new standard in marketing. Soon, launching a campaign, redesign, or product without first running it through a sophisticated AI simulation will be considered archaic and reckless.

The vague concept of a 'data network effect' is now a real defensibility strategy in AI. The key is having a *live*, constantly updating proprietary dataset (e.g., real-time health data). This allows a commodity model to deliver superior results compared to a state-of-the-art model without access to that live data.

The long-theorized "data network effect" is now a powerful reality in the age of AI. Access to a proprietary and, most importantly, *live* data stream creates a significant moat. A commodity AI model trained on this unique, dynamic data can outperform a state-of-the-art model that lacks it.

If a company and its competitor both ask a generic LLM for strategy, they'll get the same answer, erasing any edge. The only way to generate unique, defensible strategies is by building evolving models trained on a company's own private data.

Even as AI agents shift product discovery away from traditional websites, Shopify remains essential. Its core value lies in managing the complex post-purchase lifecycle—returns, shipping, order tracking, and customer data—making it a centralized operational hub that new discovery channels still rely on.