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A consultant's true role is to facilitate a cross-functional process to uncover positioning. The answers already exist within the sales, marketing, and product teams; a structured framework is needed to unify their perspectives and extract the solution.
Marketers over-index on crafting the perfect positioning framework. The real work is in collaborating with sales and demand gen to ensure the messaging is understood, tested, and consistently used across the company.
Effective product marketing is not a downstream function. It is a strategic role that sits at the intersection of product management, go-to-market teams (sales), and external influencers (analysts). It synthesizes inputs to shape both product strategy and market messaging.
While most competitors focus on solving immediate problems, superior positioning frames your offering as a vehicle for transformation. Communicate a clear roadmap from the customer's current state to a desired future destination. This elevates your value beyond features and creates a more compelling narrative.
Unlike sales-led companies that get feedback from sales calls, PLG companies are blind to their competitive positioning without formal research. You must conduct jobs-to-be-done interviews to uncover why customers chose you over alternatives, as relying on internal assumptions or simple "what do you love" surveys is misleading.
Instead of debating whether Product Management or Product Marketing "owns" positioning, teams should treat it as a critical point of shared alignment. It's a collaborative space where the entire team agrees on the product's value and market strategy.
The product team's list of competitors is often exhaustive and forward-looking. Effective positioning only needs to address competitors that actually appear in sales deals. If a company never makes the customer's shortlist, you don't need to position against them.
The debate between being product-led vs. sales-led is a false dichotomy that creates friction. Instead, frame all functions as fundamentally 'customer-driven.' This reframing encourages product teams to view sales requests not as distractions, but as valuable, direct insights into customer needs.
To successfully position your product, first determine the core beliefs a customer must adopt or abandon. If a prospect's existing mindset is incompatible with your value proposition, they will fail to see your unique worth. The sales process must focus on shifting these fundamental beliefs to unlock your value.
Positioning created in a marketing silo is unlikely to be adopted. Involving sales, product, and leadership in the creation process ensures alignment and buy-in. When everyone debates and agrees, the final positioning is more likely to be used consistently across the company.
Leadership often dismisses positioning as a "marketing thing." To get buy-in, connect it directly to sales failures. When prospects are confused on calls ("What are you again?") or miscategorize you, it’s a positioning problem that kills pipeline. Highlighting this revenue impact gets executive attention and resources.