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Marketers are often too afraid of unsubscribes to use aggressive tactics. However, the substantial conversion lift from a high-frequency campaign (like two emails in one day) far outweighs the loss of a few overly sensitive people on your list. Don't let fear of opt-outs dictate strategy.
Don't fear unsubscribes after trying a new tactic like an emoji. A high unsubscribe rate often means your email finally stood out to a long-disengaged segment. This prompted them to take action and clean themselves from your list, which is a positive outcome for list health.
To create urgency, send two emails in one day for a single offer, like a sale or webinar. The first email announces the event (e.g., "24 hours left"), and a second, later email heightens scarcity (e.g., "almost sold out"). This tactic can increase sign-ups and conversions by over 35%.
For a large enterprise sending frequent, conversion-focused emails, reducing the volume and diversifying with a value-driven newsletter can yield significant gains. One brand saw a 20% reduction in unsubscribes and a 40% increase in click-through rates by strategically sending fewer, more thoughtful emails.
Automatically enrolling your entire list into a high-frequency email series (opt-out) instead of requiring an explicit opt-in harms engagement. Subscribers who actively opt-in are more excited about the content and significantly more likely to share it, leading to better referral growth.
During a launch, subscribers may not want the current offer but still value your content. Instead of a global unsubscribe, provide a link to opt-out of that specific promotion only. This retains subscribers while allowing you to market more aggressively.
Sam Vander Wielen isn't concerned by unsubscribes. She equates it to unsubscribing from a store's promotional emails; you still know where to go when you need jeans. She finds many people unsubscribe but still purchase from her later, making it an irrelevant metric to obsess over.
Don't fear unsubscribes. If no one is leaving your email list, your content is likely too generic and not pushing boundaries. Having people opt-out is a healthy sign that you are polarizing enough to attract a dedicated following while repelling those who aren't a good fit for your brand.
For time-sensitive offers like webinars or sales, send an initial email in the morning and a follow-up with heightened urgency later in the day. This tactic builds momentum and captures users who missed the first message, significantly increasing sign-ups and sales despite the higher frequency.
During BFCM, consumer inboxes are flooded. To break through, brands should send multiple emails per day, including resends (e.g., 3 scheduled emails plus a resend for each). The incremental revenue gained from this high frequency justifies the potential increase in spam complaints.
Marketers often become overly cautious due to a few aggressive unsubscribe complaints. The reality is this vocal minority is not representative of your entire database. The significant conversion boosts from more assertive tactics far outweigh the minimal loss from people who were likely unengaged anyway.