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Static company values risk reinforcing behaviors that were vital early on but become detrimental as an organization scales. At Stripe, leadership deliberately re-examined and revised company values roughly every 18 months. By evaluating which values to keep, which were beginning to rate-limit growth—such as early extreme leanness—and which emerging negative behaviors required cultural corrections, they ensured cultural principles matched each operational phase.
Don't ask "what should our values be?" Instead, identify the 5-10 things that are the reason you are succeeding. Codify those real, existing behaviors—like "speed above everything"—into your company's operating principles. This makes them authentic and effective.
To prevent values from becoming empty platitudes, integrate them into your company's core operating system. At Applied Intuition, managers are assessed, compensated, and promoted based on their adherence to values. For example, "decisiveness" is a key metric evaluated under the value of "speed."
Processes that work at $30M are inadequate at $45M. Leaders in hyper-growth environments (30-50% YoY) must accept that their playbooks have a short shelf-life and require constant redesign. This necessitates hiring leaders who can build for the next level, not just manage the current one.
To ensure cultural consistency while scaling, A16Z codifies its values in a document that every new hire must sign. This is followed by a personal one-hour briefing from a co-founder, making the culture explicit and non-negotiable from day one.
Instead of setting values on day one, Workshop's founders waited 12 months. This allowed the values to emerge organically from their early struggles and successes. The resulting principles were more authentic and meaningful because they reflected the team's actual lived experience and became actionable guides.
Setting values on day one often leads to inauthentic principles. A more effective approach is to operate the business, observe which behaviors are genuinely rewarded and cherished, and then name those emergent qualities as your official values, ensuring they reflect reality rather than aspiration.
Generic values like "Speed" are meaningless because no one disagrees with them. To make a value impactful, embed its inherent trade-off into the statement, like Facebook's "Move Fast and Break Things." This acknowledges what you are willing to sacrifice, making the value a unique and actionable strategic choice.
Instead of vague values, define culture as a concrete set of "if-then" statements that govern reinforcement (e.g., "IF you are on time, THEN you are respected"). This turns an abstract concept into an operational system that can be explicitly taught, managed, and improved across the organization.
The true test of a company's culture isn't its listed values. It's whether employees are aligned enough to enable rapid strategic change. A cohesive culture, regardless of its specific flavor, allows a company to outmaneuver competitors, which is its ultimate strategic value.
To keep MTV's innovative edge while scaling, Tom Freston consciously avoided focusing on money in company meetings. Instead, he consistently reinforced cultural values like risk-taking and creative excellence. He also quickly removed "bad actors" who could erode the company's vibe.