Middlemen like retailers exist because of information asymmetry. Personal AI agents, with deep knowledge of individual needs, will aggregate demand and purchase goods directly from producers like farmers and manufacturers. This will eliminate the need for advertisers and retailers and enable hyper-efficient supply chains.
Influencing $3 billion in Black Friday sales, AI shopping agents automate both product discovery and price hunting. This ushers in an era of "self-driving shopping" that forces radical price transparency on retailers, as AI can instantly find the absolute cheapest option online for any product.
The price mechanism in capitalism is a successful but lossy compression of complex economic information into a single number: money. AI agents can operate on the uncompressed, real-time data of supply and demand across the economy, creating a more efficient system that avoids the waste inherent in capitalism's information loss.
As consumers delegate purchasing to personal AI agents, marketing's emotional appeals will fail. Brands must prepare for a "Business-to-Machine" (B2M) world where algorithms evaluate products on function and data, rendering decades of psychological tactics obsolete.
The internet was designed for human interaction, actively discouraging bots. The next evolution will reverse this, with AI agents becoming the primary users. This requires re-architecting everything from user interfaces to business models, with crypto likely serving as the native payment rail for these autonomous agents.
While AI agents could shift sales away from traditional retailers, companies with extensive physical infrastructure and forward-positioned inventory have a defense. AI agents prioritizing speed and efficiency for physical goods will likely still favor these established networks, preventing full disintermediation in the new agentic commerce landscape.
As users delegate purchasing and research to AI agents, brands will lose control over the buyer's journey. Websites must be optimized for agent-to-agent communication, not just human interaction, as AI assistants will find, compare, and even purchase products autonomously.
While AI fragments shopping channels, it also enables hyper-personalization of the fulfillment experience. By integrating external data like weather, transit times, and regional issues, brands can proactively communicate with customers about their orders, creating a deeper, more valuable connection.
The next frontier in e-commerce is inter-company AI collaboration. A brand's AI will detect an opportunity, like a needed digital shelf update, and generate a recommendation. After human approval, the request is sent directly to the retailer's AI agent for automatic execution.
Similar to how mobile gave rise to the App Store, AI platforms like OpenAI and Perplexity will create their own ecosystems for discovering and using services. The next wave of winning startups will be those built to distribute through these new agent-based channels, while incumbents may be slow to adapt.
The future of AI is not just humans talking to AI, but a world where personal agents communicate directly with business agents (e.g., your agent negotiating a loan with a bank's agent). This will necessitate new communication protocols and guardrails, creating a societal transformation comparable to the early internet.