Apple is replacing Siri with a chatbot, a strategic reversal of its long-held view that AI should only be woven into existing features. This acknowledges the market success of conversational interfaces popularized by OpenAI and Google, suggesting a dedicated chat experience is now essential for a modern OS.
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The most successful AI applications like ChatGPT are built ground-up. Incumbents trying to retrofit AI into existing products (e.g., Alexa Plus) are handicapped by their legacy architecture and success, a classic innovator's dilemma. True disruption requires a native approach.
Apple is revamping Siri into a full-fledged AI chatbot, a strategic shift away from its previous stance of embedding AI invisibly within apps. This acknowledges the market dominance of the chatbot interface.
By integrating Google's Gemini directly into Siri, Apple poses a significant threat to OpenAI. The move isn't primarily to sell more iPhones, but to commoditize the AI layer and siphon off daily queries from the ChatGPT app. This default, native integration could erode OpenAI's mobile user base without Apple needing to build its own model.
In a major strategic move, Apple is white-labeling Google's Gemini model to power the upcoming, revamped Siri. Apple will pay Google for this underlying technology, a tacit admission that its in-house models are not yet competitive. This partnership aims to fix Siri's long-standing performance issues without publicly advertising its reliance on a competitor.
Instead of an exclusive AI partner, Apple could offer a choice of AI agents (OpenAI, Anthropic, etc.) on setup, similar to the EU's browser choice screen. This would create a competitive marketplace for AI assistants on billions of devices, driving significant investment and innovation across the industry.
Contrary to the narrative that Apple is wisely waiting out the AI hype, reporter Mark Gurman asserts their AI strategy has been a "disaster." He claims the tech giant was "completely caught off guard" by ChatGPT and its anti-chatbot stance was a major mistake, revealing a significant strategic miss, not a deliberate, patient approach.
The current voice-only Siri interface is ephemeral. For deep research or multi-step tasks powered by LLMs like Gemini, users need a persistent, scrollable chat history, similar to texting a friend, to pick up where they left off.
As Siri integrates powerful LLMs like Gemini, a simple voice interface is insufficient. A dedicated app is necessary for users to review conversation history and interact asynchronously, much like texting a human assistant, to handle complex, multi-turn interactions.
Apple's partnership with Google for Siri was less about Google's technological superiority and more a strategic move to avoid empowering OpenAI, which is increasingly becoming a direct competitor in consumer hardware like smart glasses and audio devices. Giving OpenAI access to Apple's ecosystem would train a future rival.
Apple's choice to partner with Google for its Siri overhaul highlights a strategic decision to avoid a direct hardware competitor like OpenAI. OpenAI's reported hardware ambitions and recent leadership turmoil likely made the more stable, familiar partnership with Google—a historical collaborator—the safer bet for Apple.
