Adopt engineering methodologies like sprints, story points, and capacity dashboards for marketing operations. This provides the data needed to manage stakeholder expectations, prioritize requests transparently, and move the team from reactive order-takers to strategic partners with a defensible roadmap.

Related Insights

Mops teams become respected strategic partners when they stop passively accepting requests and start asking "why." By questioning the goal behind a task and suggesting better approaches, they demonstrate expertise and train stakeholders to treat them as advisors, not a fast-food drive-thru.

To avoid biased prioritization, structure Marketing Ops as an independent unit rather than placing it under Demand Gen or a sales-led RevOps team. This allows Mops to be a neutral hub, prioritizing projects based on their impact on total company revenue, not just one department's goals.

True agility isn't just about sprints; it's psychological. By breaking massive projects into minimal viable products (MVPs) or small features, the team creates a steady stream of "quick wins." This builds a sense of progress and happiness—a "dopamine type of reward"—that keeps the wheel of innovation turning and prevents teams from getting bogged down.

In AI-native companies that ship daily, traditional marketing processes requiring weeks of lead time for releases are obsolete. Marketing teams can no longer be a gatekeeper saying "we're not ready." They must reinvent their workflows to support, not hinder, the relentless pace of development, or risk slowing the entire company down.

Marketers often treat Mops as order-takers for quick tasks. Instead, view them as strategic partners managing complex systems. This reframes the relationship from transactional to collaborative, acknowledging the intricate "plumbing" behind a simple request like an email send.