To discover high-value AI use cases, reframe the problem. Instead of thinking about features, ask, "If my user had a human assistant for this workflow, what tasks would they delegate?" This simple question uncovers powerful opportunities where agents can perform valuable jobs, shifting focus from technology to user value.

Instead of waiting for AI models to be perfect, design your application from the start to allow for human correction. This pragmatic approach acknowledges AI's inherent uncertainty and allows you to deliver value sooner by leveraging human oversight to handle edge cases.

When building complex AI systems that mediate human interactions, like an AI proctor, start by creating a service map for the ideal human-to-human experience. Define what a great real-world proctor would do and say, then use that blueprint to design the AI's behavior, ensuring it's grounded in human needs.

The early focus on crafting the perfect prompt is obsolete. Sophisticated AI interaction is now about 'context engineering': architecting the entire environment by providing models with the right tools, data, and retrieval mechanisms to guide their reasoning process effectively.

Don't view AI tools as just software; treat them like junior team members. Apply management principles: 'hire' the right model for the job (People), define how it should work through structured prompts (Process), and give it a clear, narrow goal (Purpose). This mental model maximizes their effectiveness.

Separating AI agents into distinct roles (e.g., a technical expert and a customer-facing communicator) mirrors real-world team specializations. This allows for tailored configurations, like different 'temperature' settings for creativity versus accuracy, improving overall performance and preventing role confusion.

The most effective AI user experiences are skeuomorphic, emulating real-world human interactions. Design an AI onboarding process like you would hire a personal assistant: start with small tasks, verify their work to build trust, and then grant more autonomy and context over time.

Designers need to get into code faster not just for prototyping, but because the AI model is an active participant in the user experience. You cannot fully design the user's interaction without directly understanding how this non-human "third party" behaves, responds, and affects the outcome.

For complex, one-time tasks like a code migration, don't just ask AI to write a script. Instead, have it build a disposable tool—a "jig" or "command center”—that visualizes the process and guides you through each step. This provides more control and understanding than a black-box script.