Instead of getting defensive when asked for metrics, social media managers must proactively educate leadership on how social works. Frame it as a strategic brand channel, show examples of success, and explain the long-term vision. When the strategy works, its value becomes self-evident and measurement questions fade.

To avoid being pulled in multiple directions, proactively survey your leadership team to define their top goals for social media. Consolidate their varied answers into three "north star" objectives. This creates a clear mandate and gives you leverage to decline off-strategy requests by referencing their own agreed-upon priorities.

At Rippling, the social media role is elevated from a simple scheduler to a strategic creative partner. This person acts as a "gatekeeper" for quality, collaborating with various internal teams to transform their requests (e.g., for a webinar promo) into engaging, high-performing content that fits the brand's human-first voice.

The "Social Media Manager" title is a relic from an era of simply posting links and doesn't capture the role's modern complexity of content creation, production, and brand strategy. Retiring it for titles like "Head of Content" or "Brand Marketer" can help secure proper resourcing and executive respect.

In today's algorithm-driven landscape, excellent content is the price of entry. When starting a social team, prioritize hiring a skilled content creator over a social media manager. You can build a strategy around great content, but a great strategy can't save mediocre content that won't get seen.

The role of a social media manager comprises two distinct functions: 'media' (content creation and production) and 'social' (community engagement and conversation). Brands often prioritize the 'media' aspect, focusing on output, while neglecting the 'social' part, which is essential for building and retaining an audience.

To operate as a true content entity, a social team needs executive leadership (VP of Content), operational direction (Manager/Director), and creative horsepower. The ideal minimum is three specialized content creators who can collaborate on scripts, appear on camera, and edit various formats, supported by design and video resources.

To combat being undervalued, social media managers should proactively market their impact internally. This means sharing positive customer feedback (even if it feels boastful), holding educational training for other departments, and using high-stakes situations like crises to demonstrate strategic value to leadership.

Job descriptions are poor approximations of your actual work. A disconnect between what you do, what your boss thinks you do, and what your team needs creates friction. Proactively discussing and defining the real job with stakeholders is a neutral and highly productive conversation to improve performance and happiness.