Jensen uses a "Top 5 Things" email system where any employee can send him their priorities and market observations. He reads around 100 of these daily to get unfiltered information directly from the "edge" of the organization, allowing him to spot trends before they become obvious.
Related Insights
ICs are closest to the day-to-day execution. They provide immense strategic value by using these "bottoms-up" insights to make opinionated recommendations on what initiatives to cut. This helps leadership make necessary trade-offs and avoid spreading resources too thin.
Top product teams like those at OpenAI don't just monitor high-level KPIs. They maintain a fanatical obsession with understanding the 'why' behind every micro-trend. When a metric shifts even slightly, they dig relentlessly to uncover the underlying user behavior or market dynamic causing it.
To stay connected to frontline operations and customer sentiment, former EasyJet CEO Caroline McCall made it a ritual to help cabin crew collect trash on every flight. This simple, repeated act provided invaluable, unfiltered feedback from both employees and passengers that she couldn't get in the office.
Jensen Huang rejects "praise publicly, criticize privately." He criticizes publicly so the entire organization can learn from one person's mistake, optimizing for company-wide learning over individual comfort and avoiding political infighting.
A new CEO’s first few months are best spent gathering unfiltered information directly from employees and customers across the business. Avoid the trap of sitting in an office listening to prepared presentations. Instead, actively listen in the field, then act decisively based on those firsthand insights.
Effective leadership in a fast-moving space requires abandoning the traditional org chart. The CEO must engage directly with those closest to the work—engineers writing code and salespeople talking to customers—to access unfiltered "ground truth" and make better decisions, a lesson learned from Elon Musk's hands-on approach.
Contrary to the popular advice to 'hire great people and get out of their way,' a CEO's job is to identify the three most critical company initiatives. They must then dive deep into the weeds to guarantee their success, as only the CEO has the unique context and authority to unblock them.
Jensen Huang uses the whiteboard as the primary meeting tool to compel employees to demonstrate their thought process in real-time. This practice eliminates hiding behind prepared materials and fosters rigorous, transparent thinking, revealing immediately when someone hasn't thought something through.
Jensen Huang maintains an extremely flat organization with around 60 direct reports and no one-on-one meetings. This unconventional structure is designed to accelerate information travel, empower senior leaders, and weed out those who can't operate without direct guidance.
Bypass C-suite gatekeepers by interviewing lower-level employees who experience the problem daily. Gather their stories and pain points. Then, use this internal "insight" to craft a highly relevant pitch for executives, showing them a problem their own team is facing that they are unaware of.
