While 2023 was a grace period for AI adoption, the tools matured significantly in 2024. Companies that failed to leverage agentic AI products to re-accelerate growth are considered to have fundamentally underperformed, as the opportunity was clear and present.
New McKinsey research reveals a significant AI adoption gap. While 88% of organizations use AI, nearly two-thirds haven't scaled it beyond pilots, meaning they are not behind their peers. This explains why only 39% report enterprise-level EBIT impact. True high-performers succeed by fundamentally redesigning workflows, not just experimenting.
Companies like Notion and Datadog are re-accelerating by targeting new, dedicated AI budgets. This is separate from shrinking 'efficiency tool' budgets. Growth comes from solving problems that unlock this specific new spending category, not just adding a minor AI feature.
Unlike the slow denial of SaaS by client-server companies, today's SaaS leaders (e.g., HubSpot, Notion) are rapidly integrating AI. They have an advantage due to vast proprietary data and existing distribution channels, making it harder for new AI-native startups to displace them. The old playbook of a slow incumbent may no longer apply.
For established software companies with sluggish growth, the path forward is clear: find a way to become relevant in the age of AI. While they may not become the next Harvey, attaching to AI spend can boost growth from 15% to 25%, the difference between a viable public company and a sale to a private equity firm.
Data from RAMP indicates enterprise AI adoption has stalled at 45%, with 55% of businesses not paying for AI. This suggests that simply making models smarter isn't driving growth. The next adoption wave requires AI to become more practically useful and demonstrate clear business value, rather than just offering incremental intelligence gains.
Databricks is the company of the year because it perfectly executed the primary mission for all non-LLM B2B companies in this era: successfully riding the AI wave to fundamentally alter its growth trajectory. It transitioned from a data company to an AI powerhouse, a playbook others must now follow.
Don't write off AI sales tools based on past experiences. Most were ineffective until advanced LLMs like Claude 4 were released in early 2024. Companies that stagnated for years saw explosive growth almost overnight, proving the technology's recent maturation was the critical factor. Any bad experience before March 2024 is irrelevant.
With nearly every public B2B company now featuring AI, the novelty has worn off. 'AI washing' by adding a simple co-pilot is no longer a differentiator. To succeed, companies must use AI to create genuinely disruptive products that solve problems in ways that were previously impossible.
Ramp's AI index shows paid AI adoption among businesses has stalled. This indicates the initial wave of adoption driven by model capability leaps has passed. Future growth will depend less on raw model improvements and more on clear, high-ROI use cases for the mainstream market.
Sierra CEO Bret Taylor argues that transitioning from per-seat software licensing to value-based AI agents is a business model disruption, not just a technological one. Public companies struggle to navigate this shift as it creates a 'trough of despair' in quarterly earnings, threatening their core revenue before the new model matures.