The most powerful narrative of a campaign is often discovered only after interacting with the subjects. For example, finding that female delivery drivers were motivated by their children. Creatives must remain open to the story evolving during production rather than rigidly sticking to the original script.

Marketers mistakenly assume B2B industries like finance are dull. In reality, these sectors are filled with compelling human stories about hopes, dreams, and innovation. The perceived lack of creativity is a massive competitive advantage for marketers willing to find and elevate these narratives.

Instead of ads, create physical objects or experiences that embody a brand's story. These "narrative objects," like The Ordinary's "Periodic Fable," generate more lasting impact and conversation because the object becomes the story, not just a vehicle for it.

Amazon's CCO explains that at an agency, creativity is the core product. In-house, it's just one business function among many. This requires a humbling shift from "selling" ideas to deeply understanding the business constraints and priorities that drive decisions, moving from being listened to, to being the listener.

Lifetime's CCO argues that creative leaders should not become pure managers. He maintains his edge and leads by example by actively participating in the creative process, from logo design to app experience concepts. He believes any creative leader who doesn't "get their hands dirty" is less trustworthy and effective.

Tim Hortons' CMO credits her time at an agency for teaching her how to be an effective client. By experiencing firsthand the impact of clear (or unclear) briefs and direction, she learned how to partner effectively with creative teams once she moved to the brand side.

The most effective CMOs see themselves as 'architects of growth.' Their core function is to bridge consumer/human growth opportunities with commercial goals, blending the science of data and the art of creativity to design a holistic, company-wide vision for expansion.

A foundation in one-to-one sales reveals the human element often missing in marketing. This experience highlights the void of genuine storytelling and creativity in many marketing departments, equipping professionals to fill it with authentic, person-to-person narratives instead of just focusing on metrics.

Former General Mills CMO Mark Attucks mentored his team to balance analytical rigor with creative intuition. He advised against feeling pressure to be the "smartest person with the best spreadsheet," emphasizing that telling stories that make people feel is equally critical to marketing success.