While going viral boosts vanity metrics like views and followers, it often attracts an audience far outside your ideal customer profile. This can result in a flood of unqualified leads, time-wasting inquiries, and negative comments, creating more operational overhead than actual business value.
A text-only LinkedIn post with low engagement but a strong problem-solution focus can generate significant sales pipeline. This is because it targets a niche audience with a specific pain point, making vanity metrics like likes and views misleading indicators of business impact.
Don't let a viral post run unchecked if it's attracting trolls or unqualified leads. Protect your business by turning off comments, disabling DM automation, or even archiving the post entirely. Prioritize lead quality and brand safety over vanity metrics like views and likes.
Brands jumping on viral memes may see a temporary spike in views, but it's a hollow victory. Consumers remember the trend itself, not the brand's participation in it. This common social media tactic fails to build brand equity or impact the bottom line.
A month with 25% fewer views can generate a record number of leads if the content is highly targeted to the right audience. This proves that viewer quality and intent are far more valuable for lead generation than raw view count, a common vanity metric.
Platforms optimize for their own goals, not yours. Don't mistake their vanity metrics (views, likes) for key business drivers. A clip with 100 million views can have an imperceptible impact on core goals like long-form downloads or newsletter sign-ups. Constantly ask "why" a metric matters to avoid platform capture.
CMO Ben Schechter argues that tracking raw lead count is a dangerous metric. A marketing leader can easily manipulate lead scoring to hit a volume target, flooding sales with low-quality prospects. This erodes sales team trust and causes them to stop following up on all marketing-generated leads.
Vanity metrics like views don't drive business results. A better approach is to focus on "conversation metrics"—the quality and quantity of interactions in comments and DMs. Speed and personalization in responses build relationships and are a stronger indicator of impact.
Gaining millions of views is a vanity metric if the audience isn't engaged or aligned with business goals. Instead of pursuing fleeting viral moments, focus on consistent content that cultivates a real community. That engaged community, not a passive audience, can eventually be converted into customers.
Going viral often means reaching an unqualified audience. For businesses selling luxury items, the key metric isn't raw view count, but attracting the right demographic. A video with 5,000 views from high-net-worth individuals is more valuable than one with a million views from teenagers.
A tool attracting many non-ideal users isn't just a cost center. Analyze it like a free plan: Does it generate SEO value, backlinks, virality, or a small number of valuable conversions? If it provides no strategic benefit and only muddies metrics and increases costs, it should be eliminated.