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To process the data from punch clocks timing every task, Frederick Taylor's system required a "central planning office." This created a new class of employee whose job was not production but managing other people's time and data, giving rise to modern middle management.
Companies mistakenly bundle management with authority, forcing top performers onto a management track to gain influence. Separate them. Define management's role as coordination and context-sharing, allowing senior individual contributors to drive decisions without managing people.
Work expands to fill time, and organizations expand to fill available work. People instinctively want to hire direct reports to increase their status, creating a supply of labor that then invents low-value tasks to justify its existence, leading to bloat and inefficiency.
Taylorism involved studying expert workers to codify their craft into a science owned and controlled by management. Today's AI achieves a similar end by training on expert data, concentrating knowledge and power with capital owners while devaluing individual artisan skills.
The promise of scientific management was to save time. In reality, from factories to homes managed by "happiness minutes," these methods simply raised performance expectations. Saved time was immediately filled with more work or new tasks, rather than creating leisure.
The Bundy Clock did more than track hours; it created a new moral framework in the workplace. It framed punctuality as an objective, machine-verified measure of a worker's character and value, equating lateness with moral failure and unprofitability.
When companies remove the middle management layer, they also eliminate the primary path for career progression and mentorship for individual contributors. This lack of a clear future within the organization is a major, often overlooked, driver of high turnover, especially among younger employees.
The early 20th-century 'scientific management' of Frederick Taylor inverted society's values, making the system more important than the individual. This ideology is the hidden root of today's standardized education, one-size-fits-all processes, and the obsession with efficiency over human dignity and autonomy.
When companies approach delayering as a cost-cutting measure driven by spreadsheets and salaries—without considering the capabilities being lost—they are committing 'organizational vandalism.' This approach ignores the complex web of interactions and processes that middle management supports, leading to systemic failure.
The transition from operator to manager is often a step backward. Founders, who are typically poor managers initially, hire people without proper systems. This results in them doing their original work, managing the new hire, and often re-doing the hire's work, ultimately increasing their workload instead of reducing it.
Companies like Amazon and Meta that cut middle management are not necessarily wrong to flatten their organization, but they err by doing so without first redesigning the underlying system. The true mistake is removing the people responsible for coordination and decision-making without fixing the processes they managed, leading to chaos.