Work expands to fill time, and organizations expand to fill available work. People instinctively want to hire direct reports to increase their status, creating a supply of labor that then invents low-value tasks to justify its existence, leading to bloat and inefficiency.
Many professionals suffer from 'pseudo work,' as defined by productivity expert Cal Newport. This is the state of being constantly busy with tasks that don't contribute to meaningful outcomes. Recognizing and eliminating pseudo work is critical to stop wasting energy and start making real progress.
As companies scale, the supply of obvious, valuable work dwindles. To stay busy, employees engage in "hyper-realistic work-like activities"—tasks that mimic real work (e.g., meetings to review decks for other meetings) but generate no value. It's a leader's job to create a sufficient supply of *known valuable work*.
To avoid stifling teams with bureaucracy, leaders should provide slightly less structure than seems necessary. This approach, described as "give ground grudgingly," forces teams to think actively and prevents the feeling of "walking in the muck" that comes from excessive process. It's a sign of a healthy system when people feel they need a bit more structure, not less.
According to the 'dark side' of Metcalfe's Law, each new team member exponentially increases the number of communication channels. This hidden cost of complexity often outweighs the added capacity, leading to more miscommunication and lost information. Improving operational efficiency is often a better first step than hiring.
Unconstrained brainstorming often leads to an 'addition bias'—a pile-up of new initiatives without considering resources or removing existing tasks. This results in team burnout and inaction, as people become overwhelmed. Effective ideation must balance adding new ideas with subtracting old commitments.
Unlike a line manager who can train direct reports in a specific function, a CEO hires experts for roles they themselves cannot perform (e.g., CFO). A CEO's time spent trying to 'develop' an underperforming executive is a misallocation of their unique responsibilities, which are setting direction and making top-level decisions.
Well-meaning professionals often take on "glue work" like improving onboarding or team culture. While valuable, this work often doesn't align with promotion criteria for senior roles. Audit your energy and focus on activities directly tied to the expectations of the role you want.
Parkinson's Law suggests bureaucracy naturally grows 5-7% annually. To combat this, leaders can measure a "Bureaucracy Mass Index" by tracking wait times and useless activities. This metric turns the fight against bloat into a manageable, health-like goal.
Leaders are often insulated from the daily operational friction their teams face. This creates an illusion that tasks are simple, leading to impatience and unrealistic demands. This dynamic drives away competent employees who understand the true complexity, creating a vicious cycle.
After optimizing a business, the biggest danger is inventing tasks to fill newly created free time, a habit called 'Work for Work's Sake' (W4W). This self-sabotage is driven by the need to feel busy and should be recognized as an excuse to avoid the discomfort of true freedom.