When post-COVID innerwear sales slumped, Hanes didn't just run a discount. They commissioned research, discovered consumers were hoarding old items for 'emergencies,' and used this insight to create a 'time to refresh' campaign, manufacturing a purchase trigger for a low-frequency category.
Related Insights
Hanes found 90% of women knew about period underwear but only 30% had tried it due to confusion. Instead of a typical brand campaign, they launched a direct, educational effort answering uncomfortable questions ('Do you feel wet? Can you wash it?') to close the awareness-to-adoption gap.
A coach's criticism about athletes training barefoot—a threat to a shoe company—sparked an "aha moment." Instead of dismissing it, Nike innovated by creating a shoe that replicated the benefits of barefoot running, thereby capturing the user's intent and creating a new product category.
Move beyond generic discounts by framing offers around the customer's immediate, often unspoken, intent. For example, a "last minute hero finder" speaks directly to the urgency of holiday shopping, while a "donation impact calculator" targets the specific motivations of year-end charitable giving, making the offer more compelling.
Hanes finds online video and CTV highly effective in retail media networks, traditionally seen as performance channels. This highlights the need to cover the full purchase journey, using brand-building video to feed the conversion funnel and make all media work harder.
A study found that ambient noise significantly slows cognitive development. This insight can be used to rebrand a commodity like earplugs. By positioning them as "Study Ears"—a tool for better memory and focus, not just noise blocking—you can create an entirely new product category with strong marketing hooks.
When a new KFC premium product wasn't selling, they doubled the price instead of discounting it. This aligned the price with consumer expectations for a premium item, signaling quality and causing sales to soar. Low prices can imply low quality for high-end goods.
In a world demanding short-term results, brand marketing isn't a separate luxury. It is a critical investment that builds top-of-funnel awareness, ensuring that lower-funnel performance tactics have a sufficient audience to convert and ultimately work harder.
AI uses shopper clickstream and sales data to segment customers and SKUs with precision. This allows brands to offer targeted discounts where needed, maintaining trust by avoiding deceptive practices like shrinkflation and being transparent about necessary price increases on less elastic products.
For a massive brand like Hanes, a collaboration with a niche retailer like Urban Outfitters isn't about massive sales volume. Its primary value is marketing—generating 'brand heat' and cultural relevance. This is strategically distinct from a new category launch, which is a pure volume play.
Instead of just creating an 'athleisure' line because it's popular, Hanes identified specific problems—like chafing—that consumers experience during movement. They then designed products with features like anti-chafe panels, directly linking innovation to their core brand promise of comfort.