Hanes found 90% of women knew about period underwear but only 30% had tried it due to confusion. Instead of a typical brand campaign, they launched a direct, educational effort answering uncomfortable questions ('Do you feel wet? Can you wash it?') to close the awareness-to-adoption gap.
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When post-COVID innerwear sales slumped, Hanes didn't just run a discount. They commissioned research, discovered consumers were hoarding old items for 'emergencies,' and used this insight to create a 'time to refresh' campaign, manufacturing a purchase trigger for a low-frequency category.
The pharmaceutical industry is often misunderstood because it communicates through faceless corporate entities. It could learn from tech's "go direct" strategy, where leaders tell compelling stories. Highlighting the scientists and patient journeys behind breakthroughs could dramatically improve public perception and appreciation.
When introducing a disruptive model, potential partners are hesitant to be the first adopter due to perceived risk. The strategy is to start with small, persistent efforts, normalizing the behavior until the advantages become undeniable. Innovation requires a patient strategy to overcome initial industry inertia.
Bizzabo created a campaign personifying the frustrations of its main competitor's customers. By directly addressing specific pain points heard in sales calls, the campaign resonated deeply with prospects and highlighted Bizzabo's superior solutions in a memorable, targeted way.
Hanes finds online video and CTV highly effective in retail media networks, traditionally seen as performance channels. This highlights the need to cover the full purchase journey, using brand-building video to feed the conversion funnel and make all media work harder.
Purely rational arguments are not enough to successfully scale a new initiative. Leaders must generate emotional excitement—a "hot cause"—to drive adoption of the logical process or "cool solution." The 100,000 Lives campaign successfully used this by highlighting patient stories to get hospitals to adopt simple, life-saving procedures.
In a world demanding short-term results, brand marketing isn't a separate luxury. It is a critical investment that builds top-of-funnel awareness, ensuring that lower-funnel performance tactics have a sufficient audience to convert and ultimately work harder.
For a massive brand like Hanes, a collaboration with a niche retailer like Urban Outfitters isn't about massive sales volume. Its primary value is marketing—generating 'brand heat' and cultural relevance. This is strategically distinct from a new category launch, which is a pure volume play.
For a mature company like Square, the primary marketing challenge is not building awareness but correcting an outdated public perception. Many customers still associate them with their original 'little white reader,' unaware of the full product portfolio, requiring a strategy focused on education and perception shift.
Instead of just creating an 'athleisure' line because it's popular, Hanes identified specific problems—like chafing—that consumers experience during movement. They then designed products with features like anti-chafe panels, directly linking innovation to their core brand promise of comfort.