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These projects aren't just IT upgrades; they force the codification of unwritten, politically sensitive compensation rules. This process threatens to surface and eliminate practices like pension spiking, making true modernization a political restructuring that stakeholders actively resist.
Netflix ran a decade-long experiment with open compensation for top executives to promote fairness. While it achieved some transparency goals, it ultimately failed because it fostered "petty rivalries" and became a distraction. The leadership team eventually voted to revert to a traditional, more private structure.
The failure of government systems isn't a 'set it and forget it' problem. Rather, it's a 'set it and accrete' problem. New rules, processes, and technologies are continuously layered on top of old ones for decades without ever subtracting anything, resulting in unmanageable, brittle systems.
Public employees, often with departmental cooperation, artificially inflate their final years' salaries via overtime and temporary promotions to secure multi-million dollar pension increases. This practice is so embedded that the officials meant to stop it (prosecutors, police chiefs) are often participants themselves.
When investigating recurring government failures, especially in technology, the root cause is frequently a broken HR or hiring process. The inability to hire and retain key talent is the underlying issue that prevents mission-critical problems from being solved. As Jennifer Pahlka says, 'it was workforce all along.'
The government's core model for funding, oversight, and talent management is a relic of the post-WWII industrial era. Slapping modern technology like AI onto this outdated 'operating system' is a recipe for failure. A fundamental backend overhaul is required, not just a frontend facelift.
To successfully advocate for a working legacy system against modernization pressure, you must be deeply aligned with its profit and loss. If someone else controls the P&L, your customer-centric arguments will be overruled by financial or political motivations, making your position untenable.
San Jose tackled its pension crisis by creating a new tier for hires where investment risk is shared. If returns underperform, the shortfall is split 50/50 between the city (taxpayers) and employees (via benefit reductions). This "shared pain" model provides a politically viable path to fiscal stability.
A rule designed to shame CEOs into taking lower pay backfired. Instead of feeling shame, executives used the new data to compare themselves to peers, leading many who saw themselves as "above average" to demand higher compensation.
The federal government's rigid GS pay schedule traditionally links compensation to degrees and years of experience, barring skilled but non-traditionally qualified individuals from senior roles. The OPM is now eliminating these requirements to enable a merit-based system where skill, not credentials, dictates pay and position.
The public sector's aversion to risk is driven by the constant external threat of audits and public hearings from bodies like the GAO and Congress. This compliance-focused environment stifles innovation and discourages the "measured risk" taking necessary to attract modern tech talent who thrive on cutting-edge work.