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DHH states his number one objective is making 37signals a place he genuinely loves working. He sees many founders building companies they dislike, desperate for an exit. By focusing on enjoying the daily work ("committing to the now"), he has paradoxically ensured the company's long-term success.
When a founder's primary motivation is the eventual sale of their business, they often struggle to love the day-to-day process. This focus on a future financial exit rather than present operational passion is a significant, often overlooked, driver of burnout and dissatisfaction.
Many are motivated by outcomes: money, status, possessions. This leads to burnout and insecurity. The key to longevity is being intrinsically motivated by the process and challenges of business itself. When you love the game more than its rewards, you become immune to fear of failure.
Great founders like Sam Zell and Charlie Munger don't retire; their exit strategy is death. They work until the end because their work isn't a job, but a deep-seated passion. The ultimate sign of loving your work is that no amount of money could convince you to stop doing it.
Despite having sold multiple companies, founder Scott Davis's core philosophy is to build a business as if he will own it forever. He argues that focusing on an exit is a "perverse" mindset that distracts from the primary goal: providing genuine, sustainable value to customers, which is the ultimate driver of a company's worth.
Instead of optimizing for a quick win, founders should be "greedy" and select a problem so compelling they can envision working on it for 10-20 years. This long-term alignment is critical for avoiding the burnout and cynicism that comes from building a business you're not passionate about. The problem itself must be the primary source of motivation.
Many founders who successfully exit their companies feel depressed and unfulfilled, realizing their best idea is behind them. The alternative is to reject the exit-focused mindset and commit to building a durable, lifelong business, finding satisfaction in the infinite game.
Many founders treat their startup as a temporary vehicle to an exit, which can lead to an identity crisis after they "win." A healthier approach is to build a company as a "way of life"—a system of activities you want to engage in for the long term, regardless of specific outcomes.
DHH explains that once he reached personal financial security where the company's failure wouldn't ruin him, he could operate with less ego and anxiety. This detachment from outcomes allowed him to make better, more principled decisions and avoid the stress that wrecks most founders.
Founders often believe success will bring ease and happiness, but building meaningful things is a constant, hard grind. The goal shouldn't be happiness, which is fleeting, but contentment—the deep satisfaction derived from tackling important problems. The hardness itself is a privilege to be embraced.
Jason Fried reveals that after decades of running a company, his interest in "business" itself has waned. He now sees the operational and financial aspects of the business as a necessary vehicle to support his true passion: making products. This separates the means (business) from the end (creation).