Block's AI agent, Goose, has an accessible UI that allows non-technical employees in roles like sales and finance to build their own software dashboards and tools. This democratizes software creation within the enterprise, turning domain experts into citizen developers.

Non-technical teams often abandon AI tools after a single failure, citing a lack of trust. Visual builders with built-in guardrails and preview functions address this directly. They foster 'AI fluency' by allowing users to iterate, test, and refine agents, which is critical for successful internal adoption.

Enterprises face a major friction point with AI agents: business teams want easy no-code tools, while engineering teams need low-level code access for control and integration. Inkey's solution is a hybrid platform where a no-code visual builder generates a TypeScript SDK. This allows support or sales teams to build agents that engineers can then refine and manage as code.

AI evaluation shouldn't be confined to engineering silos. Subject matter experts (SMEs) and business users hold the critical domain knowledge to assess what's "good." Providing them with GUI-based tools, like an "eval studio," is crucial for continuous improvement and building trustworthy enterprise AI.

Prototyping and even shipping complex AI applications is now possible without writing code. By combining a no-code front-end (Lovable), a workflow automation back-end (N8N), and LLM APIs, non-technical builders can create functional AI products quickly.

Open-ended prompts overwhelm new users who don't know what's possible. A better approach is to productize AI into specific features. Use familiar UI like sliders and dropdowns to gather user intent, which then constructs a complex prompt behind the scenes, making powerful AI accessible without requiring prompt engineering skills.

Brex organizes its AI efforts into three pillars: buying tools for internal efficiency (Corporate), building/buying to reduce operational costs (Operational), and creating AI products that become part of their customers' own AI strategies (Product).

AI tools that generate functional UIs from prompts are eliminating the 'language barrier' between marketing, design, and engineering teams. Marketers can now create visual prototypes of what they want instead of writing ambiguous text-based briefs, ensuring alignment and drastically reducing development cycles.

At Block, the most surprising impact of AI hasn't been on engineers, but on non-technical staff. Teams like enterprise risk management now use AI agents to build their own software tools, compressing weeks of work into hours and bypassing the need to wait for internal engineering teams.