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The brand is the sum of all consumer touchpoints, from social media to customer service hold music. Since the CEO oversees the entire company's engagement with the public, they are fundamentally responsible for the brand, not just the CMO who traditionally handled advertising.
The core job of a CMO—conducting an orchestra of teams, setting a vision, and adapting to an audience—is fundamentally the same as a CEO's. The transition isn't a leap to a new skill set, but an expansion of focus to include deeper partnerships with supply chain, sales, and finance.
Framing brand discussions around abstract 'creativity' can exclude CEOs, who may view it as a specialized, inaccessible field for 'people with cool t-shirts.' Instead, focus the conversation on core brand principles and what the company stands for—a strategic discussion CEOs are well-equipped and eager to have.
Kipp Bodnar highlights this Jason Lemkin quote as a critical lesson in his career. A marketing leader's success hinges on their ability to understand, align with, and execute the CEO's vision for the company's brand and market position, rather than trying to impose their own separate strategy.
The CMO role has fundamentally shifted. The expectation now, according to Dick's CMO, is not just to build brand affinity but to directly enable and lead business growth. This requires a commercial mindset and a deep understanding of business drivers.
Old media built abstract corporate brands (e.g., General Electric). New media's unlimited channels mean the founder's personal identity now defines the company. Think Elon Musk and SpaceX, not just the corporate entity. This shift makes it nearly impossible for a company to build a compelling brand without a strong, public-facing individual at the helm.
The nature of marketing has shifted from promoting a faceless corporation to showcasing an authentic founder personality. Companies without an interesting character at the helm are at a disadvantage. This requires leaders to be public figures, as their personal brand, story, and voice are now integral to the company's identity and success.
The transition from CMO to CEO is becoming more common because the CEO role now requires a deep understanding of brand storytelling, consumer shifts, and culture. This marks a departure from traditional CEO paths focused solely on operations and finance, highlighting the strategic importance of marketing leadership in overall business strategy.
The era of the polished, synthetic corporate brand is over. The proliferation of media channels has blown up the old, narrow funnel. Success now comes from the people behind the company—CEOs and founders—speaking directly and authentically, explaining their thoughts and decisions in their own words.
Brand building is not siloed within the marketing department; it's the collective responsibility of every employee. Functions like finance, supply chain, and legal all contribute to the brand's perception through their daily actions, language, and external signals. Every interaction an employee has represents the brand.
The CEO's perception of marketing's role dictates its function within the company. A successful CMO must first align with this vision before implementing their own strategy, ensuring they are the right fit for what the CEO needs.