OpenAI's "Frontier" platform architecture reveals a strategy to insert layers of intelligence and action *on top of* existing enterprise systems of record (e.g., CRMs). This positions OpenAI to capture user value and relationships, reducing established SaaS players to commoditized data repositories or "dumb pipes."

The next generation of software may lack traditional user interfaces. Instead, they will be 'API-first' or 'agent-first,' integrating directly into existing workflows like Slack or email. Software will increasingly 'visit the user' rather than requiring the user to visit a dashboard.

The new Codex app is designed as an "agent command center" for managing multiple AI agents working in parallel. This interface-driven approach suggests OpenAI believes the developer's role is evolving from a hands-on coder into a high-level orchestrator, fundamentally changing the software development paradigm.

OpenAI's new platform, Frontier, is designed for building 'AI co-workers' that can access a company's various data sources and systems. This represents a strategic move beyond single-user chatbots toward an enterprise-grade orchestration layer for managing teams of interconnected AI agents.

Legacy systems like CRMs will lose their central role. A new, dynamic 'agent layer' will sit above them, interpreting user intent and executing tasks across multiple tools. This layer, which collapses the distance between intent and action, will become the primary place where work gets done.

Sam Altman's ultimate vision for software isn't AI-assisted messaging but a proactive agent. Instead of managing Slack, users will state their goals for the day, and the AI will handle communication and tasks, providing batched updates. This signals a shift from augmenting existing workflows to replacing them entirely.

OpenAI's partnership with ServiceNow isn't about building a competing product; it's about embedding its "agentic" AI directly into established platforms. This strategy focuses on becoming the core intelligence layer for existing enterprise systems, allowing AI to act as an automated teammate within familiar workflows.

Instead of interacting with SaaS GUIs (like Greenhouse for hiring), users will interact with AI agents. These agents will directly manipulate the underlying system-of-record data, managing entire workflows from a simple conversation and making the traditional SaaS application redundant.

SaaS products like Salesforce won't be easily ripped out. The real danger is that new AI agents will operate across all SaaS tools, becoming the primary user interface and capturing the next wave of value. This relegates existing SaaS platforms to a lower, less valuable infrastructure layer.