A salesperson's primary defense against AI is their ability to engage in real-time, synchronous conversations. By defaulting to email and keeping clients at a "digital arm's length," reps are performing tasks that AI can easily automate, making their roles increasingly redundant.

The common fear of AI eliminating jobs is misguided. In practice, AI automates specific, often administrative, tasks within a role. This allows human workers to offload minutiae and focus on uniquely human skills like relationship building and strategic thinking, ultimately increasing their leverage and value.

AI is not coming for the jobs of high-performing salespeople. Instead, it's replacing the roles people don't want and displacing mediocre or mid-pack performers. The best sales professionals will gain superpowers from AI, while the rest will find their jobs at risk.

AI's primary value isn't replacing employees, but accelerating the speed and quality of their work. To implement it effectively, companies must first analyze and improve their underlying business processes. AI can then be used to sift through data faster and automate refined workflows, acting as a powerful assistant.

AI is not a threat to strategic marketers; it's a tool that will automate tedious tasks and eliminate lazy, uninspired work. It will amplify the value of marketers who possess good taste, strategic thinking, and a deep understanding of their audience, making them more effective, not obsolete.

The most effective use of AI in sales is not to replace core selling activities but to handle low-value 'grunt work' like research, list building, and follow-ups. This strategy frees up a salesperson's time to focus on irreplaceable human skills like listening, building trust, and navigating complex emotions.

The narrative of AI causing widespread sales layoffs is misleading. The more significant, subtle shift is that when a salesperson quits, companies will increasingly replace that function with an AI agent rather than hiring another person. This non-backfill approach is the real force of change.

AI won't eliminate sales roles but will automate the tasks of lazy, transactional reps, making them obsolete. Conversely, top performers who merge AI-powered insights with human empathy will become unstoppable, creating a more pronounced divide in sales team performance.

The fear of AI eliminating marketing jobs is misplaced. AI is a tool that automates mundane tasks, which amplifies the value of marketers who possess strong strategy, taste, and audience understanding. It will replace singular tasks, not the multifaceted role of a true marketer.