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Instead of ignoring client interest in assets like crypto, Som Seif argues firms should provide a safe, regulated way to engage. Saying "we don't do that" pushes clients elsewhere. Embracing their curiosity within a structured framework builds a stronger, more trusting relationship.

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Instead of asking clients to trust their innovation, effective fintech brands frame innovation as a direct result of foundational security. The message is that trust enables innovation that removes risks from legacy systems, rather than introducing new ones. This inversion is crucial for credibility.

The institutional posture towards crypto has shifted from theoretical exploration to active implementation. Major firms like BlackRock, JP Morgan, and Apollo are no longer just studying the technology but are building in production with real money on public blockchains.

BitGo's public offering was a strategic move to build transparency and trust, making it easier for large, traditional financial institutions to perform due diligence. This positions BitGo to capture a total addressable market that recently doubled due to favorable regulatory changes.

Circle's CEO chose to engage US regulators from the start in 2013, a harder path than competitors who went offshore. This "buttoned up" approach, while met with hate from crypto purists, established long-term trust and a competitive moat, which proved crucial for attracting institutional partners.

Financial advisor Rick Edelman argues against waiting for customer demand for tokenization. He likens it to Steve Jobs, who built products customers didn't know they needed. He believes the superior speed, cost, and access of tokenized assets will inherently drive adoption once the products are made available, bypassing traditional market research.

While the early crypto market was dominated by cypherpunks advocating for anonymity, Coinbase took the opposite approach. They worked with banks and implemented KYC, betting that mainstream adoption required a compliant, trusted platform, even though it alienated the initial user base.

The next evolution in fintech will be regulated applications that offer seamless trading across traditional securities, tokenized assets, and native crypto. This framework allows direct user access to DeFi protocols like staking and lending from a single, compliant, and user-friendly platform, bridging the gap between two currently separate financial worlds.

While fast-moving, unregulated competitors like FTX garner hype, a deliberate, compliance-first approach builds a more resilient and defensible business in sectors like finance. This unsexy path is the key to building a lasting, mainstream company with a strong regulatory moat.

Rather than taking an adversarial stance, Som Seif's team worked with Canadian regulators for nine months to get the world's first spot Bitcoin ETF approved. They focused on educating regulators on the evolving infrastructure and aligning the product with the regulators' future vision.

In past cycles, corporate interest in crypto was reactive to retail frenzy and often insincere. This time, financial institutions are building lasting tech and defining clear business cases, such as cost reduction and new product offerings, signaling a fundamental shift toward sustainable integration.