Businesses often focus on brand (awareness) and growth (acquisition), but the most profitable engine is customer experience. This includes retention, upselling, cross-selling, referrals, and reviews. Systematizing this third engine builds sustainable momentum and profit.
Typical marketing meetings devolve into a list of completed tasks and vanity metrics. A "Momentum Meeting" is fundamentally different: it’s structured around scorecards and goals. The focus shifts from "what did we do?" to "did we move the needle, and if not, why?" This fosters accountability and strategic problem-solving.
Building a marketing system with defined processes and SOPs is not just a marketing activity; it's a business equity activity. It makes customer generation and retention predictable and transferable, transforming marketing from a cost center into a tangible asset that significantly boosts a company's valuation for a future exit.
Rushing to adopt AI tools without a clear strategy and established workflows leads to chaos, not efficiency. AI should be the fourth step in a system, used to strategically uplevel your team and enhance proven processes, rather than just creating more noise or automating a broken system.
A common agency failure is leading with their specialty (e.g., "we run Meta campaigns") rather than diagnosing the business's core needs. A strategy-first approach ties marketing directly to business objectives, ensuring the chosen tactics are appropriate and measurable, preventing wasted effort on channels that don't fit the goal.
Many businesses feel generic because they adopt templated marketing from agencies. A "Strategy First" approach, involving customer interviews and brand audits, doesn't invent a unique value proposition—it uncovers one that already exists but is overlooked. The key is stepping back to discover what customers already value.